Unified Communications Infrastructure

We are moving from Unity 5.0 to Connection 8.6. The Unity users are not integrated with LDAP nor unified messaging. I use COBRAS to re map the alias and import into connection 8.6 this is good. all the users are now in connection 8.6 I can run bulk e...

We have deployed Unity Connection 8.6 with 100 voicemail ports.We have also configured an auto-attendant to service the "Service Desk" group.We would like to limit the number of ports so that the auto-attendant can only use a maximum number of ports ...

Hi All,I have:CallManager 8.5CUP: 8.5LDAP Active Directory Windows Server 2003.CUPC: 8.5And have a problem with deskphone control. When I check Use My Deskphone For Audio all options for call are disabled and only i can send text message or e-mail. B...

HelpI need to move a single unity 8 server to another rack, so I need to shut it down. It is not part of a cluster.What do I log into, Cisco unified serviceability? What do I need to stop as far as services and how do I shut down from a web connectio...

Guys (and ladies),I dont think this can be done but some confirmation would help.We have a small office thats uses a queue off CUEAC, as its small there is only one person manning the desk. We have the queue configured for overflow in the event of th...

We have a customer using attendant console 8.x.  They have several attendants with a need to have about 4 seperate searchable directories on their attendant console tabs.  We can create the directories using personal directory and dragging/dropping f...

Version cisco unified video advantage: 2.2.2.0PC OS - Windows 7.During the incoming call does not automatically launch the camera, and each time have to manually press the video button in the program.What can you suggest to solve this problem?

Hi,CUCM 8.5 has introduced Whisper Coaching. I'm confused between Whisper coaching and whisper intercom. I'm trying to understand the whisper coaching feature. Is whisper coaching uses whisper intercom feature? When turning a silent monitoring (SM) s...

Hi,I have some difficulties using LDAP COM object that comes with the IP  phone Services SDK. I would like to search the whole AD, which has  multiple OUs. I want to set multiple OUs in my search base.Is there any way to  achieve searching the whole ...

When checking voicemail in Unity Express 8.0.5, the recorded name now plays prior to "You have 1 new message" etc. Does anyone know of a way to disable the recorded name when checking voicemail?

I change unity connection langeuage,under  message setting---Callers Can Edit Messages, Phone can't receive message ?  if  config message setting ---use system default language,Phone can receive message. please help ! thanks

we consisted of 3 cm servers what is one publisher and 2 subscribers  Our cucm servers are already started tomcat. however, we randomly cannt access web pages only 2 subscribers. andthen if we restared tomcat, we can access web pages.  we cannt use n...

Doese anybody know if there is a way or work around to use CallConnector Client in combination with 9971 IP Phones! Are there any development plannings or roadmap?