Unified Communications Infrastructure

I have this setup where our local telco provider connects to us via SIP trunk. Now I am wondering if it is possible to get the calls logs of CDR in this SIP Trunk? Because whenever I go to CDR, only the H.323 ip address is the available option. Best ...

I have a few C40's that keep getting incoming calls from "cisco"The software version is TC5.1.13.312013I have SIP disabled on the codec but what else can I do?

Hi,I have moved some users into CUCx 10.5 from 71.(3) using the COBRAS export and import tools.For users migrated using COBRAS the MWI light is not working.For users that are newly created on the CUCx cluster MWI works fine.I have rebooted the CUC cl...

Try to configure a 7940 phone with CAD. When I try to log in as the agent I get this message ""An extension on the agent phone is shared with one or more other devices. This configruation is not supported." I am not sure why I am getting this I have ...

Hello... we are planning to upgrade from 9.1(2) to 10.5(1) in the near future.  Other than our 2 UCS servers hosting pub/sub CUCM servers and CUC servers, we have a minimum of voice oriented infrastructure: 2821 Router2 VG224 gateways When looking at...

I haven't been able to find any available documentation on CCO or developer.cisco.com about the expressway API despite the references to XML and REST APIs in the admin guide.  Is the API publicly available or restricted to Cisco integrations such as ...

Can any one tell me is there a way for unity to send a link instead of an attachment to a user when they recieve a VM.We have an issue with our EMAIL O365 retention policy. HR is requesting that VM only be kept for 30 days while EMAIL be kept for 2 y...

CUCM Version 8.6.2 CUEAC version 9.0.1I am new to Attendant Console and how it works. However, the operator when logging into the PC Based application tells me the database connected immediately and she could see the DN status in the upper window of ...

Hi All,I need to install PCP on BE6K, this is small installation, the customer doesn't has domain and DNS, but PCP must have them during installation, do i have to install DNS if the customer wants keep PCP?Thanks,

Dear All,Looking forward to hear from someone who has carried out the upgrade from 8.5 to CUCM version 10.5 and what is the best approach or practice needs to be followed. This is for a set-up which has around 10,000 user base.Present set-up is alrea...

Hi All, I’m looking at a couple of upgrades for customers to 10.5, I’ve watched “BRKUCC-2011 - Best Practices for Migrating Previous Versions of CUCM to version 10.5.” - https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=78758  whic...

HiI want to make a free line for our managers in the company. we have a cucm 8.6 and voice gateway 2811 with 16 FXO ports. Manager wants to have direct line when press the phone button one line connect to free line on router. i dont know how can i co...