Hi I can using "\*" as valid input.However, how to using "#" as valid input with Form Element?Please guide me to solve this problem.......P.S.CVP 7.0.2ICM 7.5 Regards,Mark
How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they...
ICM 7.5.8CAD 7.5.8CVP 7.0.(2) with latest ES ---- With just static routesCallManager 6-1-2.1000-13We are seeing multiple phones ring at the same time for the same inbound caller upon Queue selection.Has anyone else seen this and if so what was the fi...
I have a new CCX 8.0 Installation with a CUCM 8.0.My script plays MOH as a prompt while the callers are in the queue. As soon as the first agent phone rings, there is no MOH. But if the first agent does not answer the call and the second agent phone ...
Hi, We recently upgraded from UCCE 6 (with IP IVR) to UCCE 7.5 with CVP 7.I usually run a query against the t_termination_call_detail table and search for the different PeripheralCallType results (i.e. 1 fro inbound, 9 for outbound, and 7 for out...
Hello,I'm looking up setting my archive jobs, and it looks like you have to manually go in and delete the old completed archives when it comes time for you to want to purge the data.I can't possible think you would need to manually control running th...
My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut ti...
We are using a Cisco 7940 series phone. I have two new hire CSR's coming soon. I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker. I can't find the solution to this anywhere. ...
Hi,I am having issues locating certain reports in Cisco Contact Centre version & historical reporting. I can not seem to find a reort that shows the service level of the contact centre. Also, i am trying to locate a reort that shows abandoned calls v...
We have a small application that serves to redirect a DN to an outside answering service after hours. During business hours the call hits a redirect step that sends a call to the original DN in a different partition. When said DN is busy, I'd like th...
In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?Running UCCX Ad...
We're doing a migration and our integrator has asked for text versions of our prompts. Does anyone have any recommendations for an application that converts wav file to text ?TIA,Amir
Hi All,I'm trying to segregate the rules for the email workflow based on the origin country where it came from. A simple example would bea) if email from country A -> set priority 1b) country B -> set priority 2Is there a way to tell where the email ...
An agent can put themselves in both phone ready and email ready state...does that mean they will get both a phone call and an email at the same time?Or does it mean that if they get an email, they go to not ready state for both phone and email?If an ...
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