Contact Center

I have the Script Rep and have the Queue Stats script, but I was trying to "enhance" it a bit by having the HTTP page refresh itself every 10 seconds or so.  Does anyone have this working?  If so I would like to get a copy of the HTML page.Thank you,...

We juss switched to CCX 8.0 last week.  Everything has been working fine.  All supervisors could login and select their team which is only one called default.  Today one of the supervisors logs in to the supervisors desktop, but when selecting the de...

Hey all,is there a way to have the MOH continue to play or pause the track, play a prompt, and then continue playing where it left off?At the present time the MOH restarts after every prompt places the contact back on hold.ccx express version is 5.0(...

Hi,I have a peculiar situation where we need to set a new development system for CVP and I expect the version to be version 8.0. However, my prod. environment is running version 4.0.  The big question for me is that if I migrate my voice apps to vers...

Hello,I can find nothing on a calls per hour report for the entire day.  Seems like it would be a canned report, but there is nothing there.  Any help?Cisco Application Administration - 5.0(1)SR02ES01_Build013Thanks.

Hello guys, I read this guide: http://www.ciscosistemi.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdfThis guide shows that you can change the Wrap Up Mode. But I need to know how can I change the pa...

Has anyone usual tips or experiences of this process. The 4.0(5) is a HA system.The problem is that there is no direct upgrade path to V8.0, we would have to first go to V7.0. The problem is that requires an upgrade license that can longer be obtaine...

Hello,Does anyone know which workflow get's hit on an agent transfer when they transfer a call into an integrated queue in their own department?I have tried editing the transfer workflow and setting one of the editable variables (description) to '999...

Hi All,I have different questions here regarding PG's & PIM's:1,How many PG's max we can have in an ICM?2,How many max PG's i can have in a single box(any MCS server)?3,How many max PIM's i can have in single PG?Also want to confirm about the signall...

Hi All,What are the messages exchanged between Private interfaces of the PG's in the Duplex setup of the ICM.Also what are the messages exchanged between Public interface and interface other component of the ICM in a duplex setup.It will be great hel...