I'm trying to develop an ICM/IP-IVR application to hold an inbound callers place in line and then use the outbound option dialer to call them back when it's their time, so they won't have to sit on hold. Has anyone done this before?
Hi all,We have deployed CVP solution (2 CVP Call Servers + 2 CVP VXML Servers) with UCCE.We have ordered 400 ports.Now, to increase the capacity of the solution in term of CPS, we are planning to add 2 new Call Servers by installing CVP Call Server c...
HI All,i would like to know if it's possible to detect an agent hang up event using either CTI or CTIOS servers. the goal of this is to transfer the caller to an evaluation IVR menu after the phone conversation with agent ends.thanks in advance,
Hello All;Where I can find a logs for the ICM to check if an Error Happened while communicate with Call Manager or with Gatekeeper or with CVP?Also in which server of the CVP servers I can find a log for the same purpose?Any help?RegardsBilal
I have a script that dials outbound using the "PLACE CALL" step.Once it connected it runs a get digit step where it asks for digits from the person it called "Enter Code" The person on the other end is supposed to enter a code, but the digits are not...
Hi Is it possible to tie wrap up data to a queue rather than a work flow / agent?I want to display a set of wrap up codes based on which queue the call was in , as I have an agents with many skills I can't just select one work flow groupor do I just ...
Hi guysi want to re run the initial wizard of the uccx 7i know this can be done through the service utility of the uccx but i need to know what option i have to change and what value i have to put to rrun the initial wizard of the webadmin page wher...
Hi all,i am having uccx 7.0 premium + cucm and would like to know whether screen pop up to agents are possible?.Based on calling number , some data should be fetched to the agent as screen pop from the external database ( oracle ).Regards
Dear All,I've use a software wallboard to read from the realtime snapshot database. However, the statistics all reset at 00:00 midnight. Can we move the "reset time" to say, 8:00am?ThanksLeo
hi, i am trying to access to the sql data base, but i dont see the sql query analyzer installed, but i clearlly see SQL server running, how can i check the DB? and normally which login and password does cisco use to connect to it?thanks
I have a question, i'm in the middle of programming a scripting and just realized that i need to create a nested if step.Do you know what's the maximum if's that can be nested? I need to nest 25 ifs on my script or if you could recommend a better wa...
Sorry to be so basic. Im not a scripting person.Is there an easy way to add in a transfer to voicemail when a caller is waiting 30secs plus?We have very basic scripts.Thank youTodd
