Hi Guys,We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?Thanks,Wilson
i tried the sip refer transfer using a rf before the device target label and sending the call to the voice gateway instead to the cucm. i am getting the dial-peer match on the gateway to the cucm but the call fails. when i turned on sip error debugs ...
Hello,I have UCCX 7 and CUCM 7. I have a need to have users forward to a number on the PSTN outside of the contact center.So, I have an initial script of menus. If the caller presses 2, I have a redirect to a CTI Port. The CTI Port is controlled b...
I'm trying to use Crystal Reports 2008 to connect to UCCX and I'm unable to do it without changing the SQL authentication mode to "mixed" but then that breaks the CRS historical reports. I think the problem is that the UCCX server is on a different ...
Hi,I m facing a very strange problem, IP have 2 UCCX 5.0 in high availability environment. Today when I tried to log in to Primary IPCC server using http://ip-address/appadmin it prompted me for initial setup. Nothing on this server has been changed....
Hi There !I have a situaion where the extensions are not Cisco IP Phones, so I cannot use the CallManager HuntGroup for a fair call Distribution (Logest Idle or Circular).. I just can use the call redirect step...So, I'd like to use a script to make ...
Eror msg:-------------MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI subsystem in partial service: Failure reason=Some trigger can only be initialized partly - TPG[id=7,state=IN_SERVICE] Any idea whats causing it?cheers :)
we are trying to display ANI, DNIS and Calls in queue on the IP Phone of an agent. We have IPCCX 5.0.1. We have created the Set Enterprise Call Info step and when we do reactive debug all the parameters get the right value. The problem is that it doe...
Hi All!Moved to correct forum sectionI have seen similar questions before but haven't found a fix yet...I have a scenario where there are IP Phone agents only that take calls from different queues.I want to be able to display the CTI RP name and numb...
Hello,I'm fairly new to UCXD and using version 5.0(2)Sr2-build045 for one of my customers. The issue I have is that when using IPPA, the CSQ is not pushed to the phone before the agent answers, so they don't know how to answer the call, as they could...
Hi.I have CCX 5.0 and i write script. When played welcomePromt and user not press key, message has played 6 times. How can I do that the message would be played 1 time (if user not press key) and the script continued executed.You can help me fix thi...
It's for UCCX7The method in my mind is to make use of xml file. The objective is to create 1230.xml, calling number which matches the data inside the xml file will be directly transfer to ext 1230 queue. There will be multiple xml file for multiple e...
Having recently moved from Avaya to Cisco, I am looking for a way to provide my end users a way to update the media files realtime. In Avaya we provided a number to dial, 'password' through a vector, and the announcement number (so in this case it w...
