Contact Center

Hi All I am setting up a hosted (7.2.2)environment in my labs.I have integrated the nam with cicm successfully with the required process in an up state.I have integrated the ccm (6.1) version as a pg1a to the nam and cvp 7.0 as pg2a.On the cicm...

How I can receive info like in Router Log Viewer but not for today.It's Calls router info and errors that were appeared.Forexample info about yesterday, or 2 april?Thank you!

using IPCC Exp. 4.03 and CAD 6.1. Need to mass import 1500+ names to global phone book. Some references have been made to c:\program files\cisoc\desktop_config\config\*.csv files that can be edited. I don't have this directory or any .CSV files und...

Who can explain me difference between these kinds of outbound?Thank you!

Hi,I have an issue with ICM Service,on Windows server some file was missing i repaired after that ICM Logger and Router services are not starting.While starting giving error message "unable to start service (Cisco ICM cci RouterA).The System cannot f...

Where I can get tables info that used by webview in IPCC?

Anyone know of an opensource wallboard application for UCCX 7.0? Looking to post real-time stats via webpage and agent phones.

Hello All,I understand from the previous releases of IPCC X that outbound recording of calls cannot be automated untill Agent do it manually start/stop recording(that too if we design the work flow). Or there is on demand recording.I am checking if t...

I wanted to have two sip routes pointing to each call manager at sideA and sideBIpphones register with primary CM if the primary is down they register with secondary CM. i have two sip static routes7>172.25.243.42 (primary CM)7>172.25.64.42 (secondra...

I want to know what AD permssion are needed to be able to sync with LDAP for authentication. In the past I would create a domain administrator but the client is asking that I not us a domain admin.

1)How I can monitor availability of ROute Point of callcenter?2)How I can monitor and get statistics of used IVR ports?

Hello,I am having trouble with enabling the VOIP monitoring on IPCC express 3.5(2).VOIPMON service just starts fine and runs and I can see the packets on SPAN NIC. But when I try to monitor the agents from SUP desktop, I get an error message "voip mo...

Actually we are using CTI Toolkit for Agent Login.i have created some outbound campaigns.they are working fine but the problem is i want to show some details like customers account no and Expiry Date on CTI toolkit. These details allready available i...

Hello everyone ! Hope all is well !!I having an issue with CAD, for some reason the information under Field and Data in CAD is gone. Has anyone run into this issue ? Any help is highly appreciated !!!I am running IPCC enterprise 6.0 with CAD 6.0 and ...

Hi All,I would like to know how I can effectively put a message before the user select options or be on queue in order to provide information updates like events of an outage. I understand that we have to place a .wav file and I would like that the ...