Contact Center

Greetings,To prevent users from calling CTI Ports I have created a separate partion for all of the UCCX numbers. We will call this partition UCCX-PT. All of my user extensions reside in a Line1 partition called Line1-PT. I created two Calling Sear...

Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.

dear all, I deployed my ICM 7.0 System with two Sides (A&B). As the high available requirement, I setup duplex AWs & Roggers. But, when I disable the A Side Rogger, both AW Sides can not work, Console Windows prompt that each Side AW can not connec...

I would like to move AgentLogout table data and AgentSkillgroupLogout table data to hds database.Is it possible to move the data manualy from logger to hds database?

I have Adminworkstation side A and Side B. These two are not synchronized.It shows the error at event viewer "Synchronizer is unable to establish connection to peer".i have ICM - 7.2, CUCM - 6.2If anyone knows please suggest the activity to resolve t...

We are running 5.0.2 Build 64 of UCCX, and I would like to upgrade to version 5.0.2 SR2, but the build number is listed as 45. Is that the build number for SR2 or is that the build number for version 5.0.2?Any replies would be greatly appreciated.Th...

Can something explain to what in a nutshell what the Cisco Unified CM Telephony Subsystem account (aka JTAPI) and the RmCm Subsystem account do exactly between UCCX and Cisco CallManager?Thank you!

Hi AllWe have callmanager 4.1(3) with Cisco IPCC Express Prem 4.0, have configured the scripts, resources etc. and logged into the agent ok.When making a call to this CSQ, the call will attempt to deliver to the agent, CAD (agent) will go into a not ...

The CRS rejects some calls with the following reasons, according to CRS Administration :setup failuretrigger failedThanks by advance for your help

Dear all,I want to deploy Outbound Dialer with CVP. I use ICM 7.2.5 and CVP 4.1.If anyone had experience on it, please share me a script or a idea.BR,Thanh

i want to see that 'hops' a single call makes.. there should be an unique number for each incoming or outgoing call right? is this RouteID?i want to have this informatie:route - telnumber that is calling - telnumber calling toThanks in advanced

I know this should be easy...but.our normal hours are 8:15 to 4:30. on xmas eve we are closing at 3pm. what would be the way to set his up beforehand? or is it easier just to change TOD on that day?Thank you

I have the VoIP monitor and recording working , we finally hear the calls , but we have severals concerns:1) We want to record automatically calls to/from PSTN using only the IPPA , this can be done? 2) When we use the IP Phone Agent (IPPA) in Cisco ...