Contact Center

Can the Siebel agent be monitored via the standard CTIOS Supervisor Desktop application?If so are there any caveats to it? I would assume that features like CTIOS monitoring and recording, chat, etc. wouldn't work but that agent state should be ok si...

Hi,We want to make a report based on the customer visited IVR menu. After enter the IVR ,when customer enter any digit to visit any menu, we want to count this digit for making report.can anybody help me.Thanks Haque

Hi can some one explain Network Trunk group and Trunk group and what is the use.gm

When I go into skill group explorer to assign a skill group to the VRU PG I dont see that PG when I click retrieve. What could some of th causes be for this.

Hi,We have duplex ICM setup in our environment. Side A contains rogger and AWS+HDS server as well as sid B also contains the Rogger and AWS+HDS server. Can any one let us know how does the syncronization within these servers occur on database level?

Hello When captured in a string variable the calling number (calling number in Get Call contact Ingo palette of CRS Editor only accept string variable), and then I search in a field of SQL database that is defined as variable char therefore can not b...

hi some client need his agents answer 2 calls in the same moment... in the IPCC 5.0 can i do that?

Os install fails with the following error"unable to clearing disk 0, error code 4"Have any one seen this error before.Server is MCS 7825 which is DL320 G5 with embedded SATA Raid 1.Please help us ASAP.Thanks

Hi all,I am new to scripting and am trying to setup a script like below. I am having trouble with it, especially playing music on hold. Anybody have a script that might match this?Call hits queue. No agents available, play on hold music for 20 sec...

Hi,I need following info,1 Data I need to gather for configuration of Sub-skill group configuration from customer2 configuration documentation for same.3 important points which I should highlight while in doc.regards,Vikram

I'm currently setting up to deploy two IPCC servers in a clustered environment. Both servers are up and running on 5.0(2) with SR1. In the MIVR logs I'm constantly getting the “IVR-CFG_MGR-3-EXCEPTION” error. This is an example error:32925: Sep 0...

I have a customer with microsoft dynamics and they are looking tp purchase IPCC express 5. from what I have ready you can integrate the two for screen pops backend db connections and other. is this the case and do you need the connector? or should I ...

Hi,Please find the attached .wav file -WB_5007.wav. The sample file is attached for your reference.This is recorded in the format supported by IP IVR.Bit Rate - 64kbpsAudio sample size - 8 bitChannels - 1 (mono)Audio sample rate - 8 KHzAudio Format -...

Hi When i am trying to see the script reference for the dialed number through the icm configuration manager script reference option,its not displaying.For this any configuration need to done on the ICM?.Thanks,gnan.

The Application Gateway service seems to retry connecting automatically every time it is closed. Is there a setting anywhere which will only try to connect as and when one wants it to connect and not every time the service comes up?Thank You,-Bhaskar