Contact Center

Hello,I am trying to program the email section of the scripting for IVR 5.0 for it to send mail by default to an email address when a client goes to that option.I cant seems to change the contact from null to the email address.I need assistance in pr...

As I know, this parametr cann't be seen by WebView. Also when I use CRS Historical Reports Scheduler the column QUEU TIME is empty. CRS is connected by Application service of IPCC.

Hi,Is it possible to build a script with a call forward no answer function when the call is in the connected state ringing an agent extension and the "Agent State after Ring No answer" on the server is set to Ready? We have a Helpdesk environment whe...

I added external db into 'system DSN' and also configure the name onto 'exterprise datbase subsystem configuraiotn' but i cannot get the 'data source name' from 'db read' script when i press 'reflesh database schema'. it shows properly when i confiur...

Can anyone give me a document, which describes what to start looking at when CM cannot replicate its DS DB to IPCC? (4.0.5build40)Within my Cisco Desktop Administrator, I have already tried the "Synchronize Directory Services" option, which runs succ...

hope someone can help please?I'm setting up a lab using vmware and have a sprawler at ICM713 in a Domain ipcc.xxx.co.uk.I have a second Domain controller admin.xxx.co.uk and there is a two way transitive trust between the domains (which I have verifi...

Hi all,I have a problem with IPCC express 4.5(2)SR02_Build014. The thing is it worked fine, I had some agents which were recorded. The agents had users configured on CCM, with devices associated and also Primary Extension and IPCC extension. Problem...

Hi Good Day,the status of my IP IVR now is OK-normal operation, but i recieving bad messages from his event viewer saying " The server was unable to allocate from the system non-paged pools because the pool was empty"event ID: 2019can you help me wha...

Has anyone seen an issue with agents losing assigned skills, as specified in the RmCm subsystem of IPCCX? This has happened to three agents, and they were definitely configured with skills (as they were taking calls earlier in the week).We are runnin...

Hi All,I am not quite sure what functionality does LDAP have in the CRS 5.0 Server. Can anyone please shed some light on this? thanks in advance!!!

Hello all,I used HTTP action many times before but I cant seem to work it now on a new contact center site of IPCCE.Nothing fancy, I just try to send a web page with no parameters during the ringing event, the workflow is set on the agent, the previe...

Hi,For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Agent Name in the Name field in the CTIOS Supervisor Desktop? This field (Name) remains blank Thanks.

We are trying to change our IPCCExpress password on our CRA server and the TAC engineer on the case told us to run the CRSAdminUtil -u CCMService -p <password> command but the executable is not on our IPCC server. Any ideas how to obtain this file?