Contact Center

Does anyone knows that if the UCCX 5.0 outbound feature also workflow actions? so i can call an URL / run execute when the call is answer / ring / drop. I have tried to use the default rule and define an action for call a program. It works with inbou...

HelloAs in the title can anybody confirm if phone 7911 can be used for ContactCenter Express 5.0 only with XML service?Does exist phone xml service for 7911 to log into the CC queue??

Dears;I noticed the use of Media Routing Domain with Outbound settings, the question is: what are the domains that should be configued on the ICM? And why we need such domain called Media Routing Domain to communicate with the outbound dialer?As I kn...

Really I am sorry to duplicate the question, but I might need to re-ask the question in a right way: Did any one face the following problem with IPCCE ver 5:In outbound, if destination is busy or did not answer, and agent need to re schedual the atte...

Hi anyone,How can i restrict the campaighs to use certain ports(we have max. 20 ports here)I have two campaighns , i need one campaighns to use only 10 ports(dedicated always) on dialer Aand the other campighs to use the other ports (10) on Dialer BI...

Hi I am trying to setup outbound at my home lab.I have installed the contact center which i fuctioning fine for inbound.Now i have installed Dialer and mr pg as pg 2 on the sprawler.All the servers are installed on the same server.The calls are hitt...

Hello everyoneMy issue:A prompt has been configured in ICM Scripts whenever CED is not detected. The system plays a message "We didnt recognise your entry". When the system was implemented, the Engineer replaced the default recording with a test one ...

Does anyone know if IPCC, (currently 3.5.2) can start an external program and pass variables to it? If so how do you accomplish this? This would be the same thing as if you started an executable program from the command line and passed in a couple of...

I just want to confirm which conditions cause success and which cause failure for Queue to skill node.Success - Agents are logged in but busy.Failure - None of agents are logged in. Or logged in agent does not answer.Please correct me if above is no...

Are there any resources online that you can provide or purchase IPCC scripting services? I am not looking for offers, from specific companies. I am looking for newsgroups or job sites, community spaces etc...

Dear experts,Is there a way of setting up a distinctive ring for contact centre calls?So any direct calls to extension will ring differently that calls coming from contact centre. Customer has UCM 6.0 and UCCE 7.2. I don't believe this is possible h...

On the page :Cisco Unified Intelligent Contact Management Enterprise Release Notes - Cisco Systemshttp://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.htmlI can only find the release notes for ICM 5 and 6. There are no relea...

Helloo Expertswe have scenario in contact centre that if any customer make call more than 5 times in day then the 6th call cant be land or cant be transfered to agent and it goes to automated script that deny its call. Any idea will be appreciated.Ra...

Hello,i have IPCC co-resident with CCM, the problem(I'm not sure)is when the call center receives the call the agent get stuck in reserved for 30 seconds before going to not read.is it normal or not ?thanks at advance.