Contact Center

Hi,First question : How can I write information in a specific field (like "Is there an active call incoming ?") of an Oracle DB from an IPCC script ?Second question : to improve communication with Oracle DB, does a trigger exists for directly writing...

Can anyone point me in a direction on how to create a crude outbound dialer app with IPCC Express?

Is there a way to launch a script from an already running script. I need to start multiple instances of a callback script from a master script. Is there a way to create an HTTP request from a script that would kick off another script and pass some da...

I am designing a script that will allow supervisors and agents to post outage messages by calling into the script. I am able to record and save the script but would like to allow the caller to verify if there is already an outage message and then ch...

When launching Cisco Desktop Administrator from the IPCC Server (v4.0) itself and selecting "Configure Systems" from the Setup menu with the cluster highlighted, the CAD Configuration Setup program starts (actually the PostInstall.exe utility from th...

Hi,we implemented IPCC version 4.0(4)SR01_Build029 last October with Call Manager 4.1 and wish to set up call monitoring and recording. We are using a mixture of 7940s and 7960s with Dell workstation using a broadcom NetXtreme 57xx gigabit controller...

Hello,We are running IPCC and have created some CRA scripts that interact with various databases. All work fine except for one. The logic of it, is that a user dials into IPCC and the script that greets them asks for them to enter in the numeric port...

When I look at the real time report on IPCC. Its showsAvailable Agents =3Talking=2Not Ready=3Working=`1so thats a total of 9 agents but the logged in field only shows 8 agents, I have checked the raw data and it shows the same. what the best way to r...

I am having a minor problem with the scripting of the IVR. I am using GET DIGIT STRING to get the DTMF data entered. The clients claims that the Australian STD requires 10 secs for Initial Time out, but the script editor only allows me up to 8. Anyon...

Is it possible for a script to check for available agents in another queue, without removing them from the current queue, if someone has been waiting for 5 minutes or more?I'm guessing you can but I'm not sure how to configure it. Anything to point ...

hi ,I have a problem, the users complain that whenever they are monitored for a supervisor a message salts them." a supervisor has begun and/or allowed controlling the calls.since I eliminate this notification to prevent him from going out for the ag...

Hi, Any one can describe steps to deploy icd.aef script?Which step i must do in callmanager, cra ?I using CallManager4.1 and CRA3.5.Thanks for help.

Hi,I am new with IPCC Express.I want deploy IP Telephony for my company run as contact center.Our need is: when customers call to our phone number, they here welcome and one in group of ip phone will ring .So i choice icd.aef script.I searched but on...

Hi,What need I to do to prepare Windows Server for IPCC Installation ?