Contact Center

I would like to set up my script to automatically transfer someone in the queue to voice mail after X minutes. Any ideas? Thanks.

available UCCX5.0 service pack only in CCO. where can I find the script editor?Thanks in advance,

Hi,Currently i have an issue with IPCC Express 4.0(5), i installed Historical Reports Client and i can run all reports but when i run the CCDR report i get it as a blank report (there is no information there).Anyone with this issue before?Please help...

We are trying to run Historical Reporter on a Windows Server. Under 3.5(4), we had that capability. Under 4.0(4), a Windows server (2000 or 2003) is not a supported platform. We've done a good job of hacking, but basically we have hit some issues - w...

Calls to agents are getting dropped. The MIVR log gives this as an explanation: 3995854: Aug 09 14:02:53.857 EDT %MIVR-SS_TEL-3-CONSULT_FAILED:Consult failed: All Call ids=CallID:3142 MediaId:5243/1 Task:38000006880,Extension=5045,Exception=com.cisc...

Is it possible to grant access to a mgr so they can see the "real-time" report info on a queue without having them go through CRS and messing up the server. Our users are used to Symposium and want to have a little graphical box appear that shows how...

Hi Forum;Now in our telecom company, they are going to change the telephone number length from 7 to 8, and we have IPCC Enterprise ver 7, the question is: is there any effect that might happen on the contact center so it might effect for example on t...

I am trying to figure out if there is a way to change from one Not Ready Code to another without going into a Ready state. We are on IPCC 7.1 using the Cisco CTI Toolkit 7.0.0. Auto-answer enabled and Wrapup time set to 20 seconds. Here is an example...

Our environment include a CCM 4.1 cluster, a CRS IP-IVR server and an IPCC Enterprise 6.0 system. Counting the calls handled by Contact Center for a specific CallType (5006) I've found a data mismatch...From call_type_half_hour table definition in DB...

Is there a method to extract a section of data in a string and place it into a new string? I wouldn't necessarily know how long that data is prior to running script, but know its inbetween 2 commas.

We have IPCC-x 3.5(2) and Call Mgr 4.1(3)sr2.When a caller comes into script A and presses option 1, agents A answers. Caller pressed wrong option, so Agent A transfer the caller back to script A and presses option 2 then completes the transfer. (...

I ran an Application Perform Analysis Report and the applications listed are the main IVR and the menu options (CSQs). The main IVR script is setup to mark "Handled" when a successful redirect to the CSQ occurs. Should total calls handled by the Main...

We are trying to setup an auto attendant tree whereby on pressing 1,2 or 3, the AA transfers the call to a mobile phone. If the mobile phone then doesn't answer or goes to voicemail, we would like the AA to pull the call back and try another number....