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I have a user assigned Supervisor and Administrator priveleges in IPCC Express v.4.0... When attempting to login to the Supervisor desktop it returns an error of invalid password. However, with the same username and password I can successfully login ...

I have been trying unsuccessfully in getting call monitoring configured. The article #40423 in the Cisco Tech Center is not very helpful, the registry keys that it refers to do not exist. I am using IPCC Express 4.0.4 with high availability and a se...

Hi,my customer had an IPCC box (4.0.4) connected to a 4.1.3 CallManager. Yesterday we added a CM subscriber and another IPCC box. I installed SQL on both IPCC boxes, applied licenses for HA and everything else. HA is working fine (it is actually real...

ICM 7.0_SR4. Is there a way to export a list of all agents from under Agent Explorer in Configuration Manager?Thank you in advance for your help.

I was wondering if anyone knows if there are any plans to integrate IPCC Express with CME? It would really be nice to offer a CME ACD solution with more capabilities that the b-acd.

Hi,Can I use the Tomcat server to make jsp fils to interact with IPCC Express applications ?

Having issue where an agent is showing in "Work" state but automatic work is disable, wrapup time is disabled, and automatic available is enabled. This is on IPCC 4.0(4)SR1 with CCM 4.1(3)sr3bTrying to figure out how agent got in "Work" State. This i...

Hello, i have installed G.711 codec with CRS 4.0(3). Now i want to re-install using G.729 codec but even if i can choose G.729 during the setup process, the available codec after re-installation stay G.711. Any ideas ? Thanks in advance.Julien.

Is it possible to create reports off of Enterprise Data that is presented to an agent? Or is there some way of adding variables to a script that can be reported on? Thanks,Doug

Please excuse this seemingly dumb question... I've found endless documentation on configuring the historical reporting database and server, but nothing on how exactly to generate a report... Can someone direct me to some documentation on the subject ...

Dear All, We have IPCC Express 4.0.4 sr1 and it is working fine. We have a new requirement to integrate with database created a system DSN and created database with table and also used DBGET,DBREAD,DBWRITE and DBRELEASE but facing some pro...

Does anyone have any information specifically as to Cisco's support of Microsoft Update Rollup for Windows 2000 SP4, which came out on Sept 13, 2005 on the IPCC Enterprise platform? This is referenced in MS KB Article 891861.We are seeing some issue...

HelloI have IPCC 7.0How I can enable reporting on five-minute data? My Central and HDS databases do not consists any five minute data.

Hi all,I'm installed ICM 6.0. (all components on one server).I've create user in User List.When I try to login into the WebView page using http://Domain/user I've got the following error "Invalid Login name or password. Try again".In the jaguar log I...

Dear all, does CISCO ICM/IPCC require Intel CPUs or does it also run/is supported on AMD CPUs?Cheers, Frank