Contact Center

Hi,Is there a setting for specifying the time is required for the agent state to change from not-ready to ready? I need this because we have a Call Center with only a few people and we want to introduce some delay between the time an agent goes from ...

Hello,Is it possible to integrate the Informix DB with Cisco IP IVR? Is a data migration necessary? IPCC Express Premium will be deployed.Thanks in advance,Mike

Is there way in IPCC Express scripting, how I can get the ANI of the caller in the CRA scripting.I tried lookign in the documents, but with out any luck.Need it urgently.

Hi I am configuring the PIX to protect the inside Voice Server (CCM, IPCC, Voice GW), all IP phones and soft-phones are at the outside. I want to know what ports I should open for IPCC services properly, (I already found documents for port usage for...

I am new to IPCC and Scripting and need some guidance. My company has a call center and LD T1's from Qwest. The LDs terminate on a 3660. When a customer calls in and selects menu option 1 then option 1 again they should be routed back out to an outs...

Hello,We cannot display "agent names" only their numbers on the CTIOS Supervisor Softphone 6.0 application. Any ideas on why this would be , we are using IPCC Enterprise V6.x.RegardsScott.

In a co-resident installation in which CCM server must be installed the IPCC, in the publisher or subscriber

I have a customer that needs agents to use their cell phones. Cisco recommmanded Metreos Remote Agent application as the solution. Does anyone have an expereince with that or any other product which would support this scenario?Chris

I'm trying to determine which version of IPCC Express we have - Standard or Enhanced. Some information indicates we have standard, but we purchased additional agent licenses and not all "features" were enabled. Is there any easy way to tell? Also, is...

Hi all. This is the issue I need help on.I've an IPCC enterprise site with a duplexed ICM and the Outbound Option Component (with, obviously, a Dialer). Now I've another remote site which has another CCM cluster and a PG (the central controller remai...

Has 4.0(3) been put on hold? What is the current available IPCCX release, is it 4.0(1)?Chris

I am looking for any configuration help with interfacing IPCC Express with Nuance Vocalizer (TTS). I have the MRCP on the IPCC server registerd and "in-service", but my sample script isn't returning any text (dead air). I worked with Nuance recently ...