Contact Center

WebView user can't log in

hi alli have created a user in User List of ICM ManagerDomain name:ICM6user name:tonyand i open the link http://ipce-1/rct1,input the Login name and passwordLogin name:ICM6/tonybut it display "Invalid Login name or password. Try again"why?How can i d...

Explanation please!!!

In IPCC Enterprise assuming u have Licence for 50 Agents (for Cisco Desktop). I heard that this 50 is for 50 Agents logged at the same time. So How to know how many Agent are active at the Same time? using webview or anything else!How to Control that...

Desktop agent

Hi, with the Desktop agent or other application (except Supervisor agent), can I see the state of the other agent in the same team?

Resolved! Voice Mail Box for a Call Center?

I'm having some issues where messages for my call center are going to the wrong mailbox. I'm not sure if we have this set up correctly. Any assistance would be appreciated. I have a CTI Route Point of x 2288 (matches trigger in IPCC)I have two Unit...

CRS 4.0 error - abort upgrade (ver3.5(3))

I have tried twice now to upgrade a CRS 3.5(3) server to version 4.0(2). Here are my install notes:---- cut--3/1/2006 First AttemptDrop diskAccept Prompt to install Windows installer – may require a rebootInstaller fails continue with installationCl...

Agent desktop timer between not ready - ready state

Hi,Is there a setting for specifying the time is required for the agent state to change from not-ready to ready? I need this because we have a Call Center with only a few people and we want to introduce some delay between the time an agent goes from ...

Resolved! Randomize queue prompts?

Today our IPCCx Enhanced v3.5 application plays a recorded message based on the number of times the caller has been holding through the queue loop. So if this is the first time in the loop it plays Message1, second time Message2, etc.What I would li...

Cisco IVR with Informix

Hello,Is it possible to integrate the Informix DB with Cisco IP IVR? Is a data migration necessary? IPCC Express Premium will be deployed.Thanks in advance,Mike

ANI in IPCC Express Standard

Is there way in IPCC Express scripting, how I can get the ANI of the caller in the CRA scripting.I tried lookign in the documents, but with out any luck.Need it urgently.

What ports need open at PIX for IPCC services

Hi I am configuring the PIX to protect the inside Voice Server (CCM, IPCC, Voice GW), all IP phones and soft-phones are at the outside. I want to know what ports I should open for IPCC services properly, (I already found documents for port usage for...

Resolved! Demo CD for IPCC Express/CRS?

Hello,Is there a demo CD for IPCC Express(CRS) available? Some way to test out the install?Thanks in advance.-Mike

How to Script Tranfer Connect

I am new to IPCC and Scripting and need some guidance. My company has a call center and LD T1's from Qwest. The LDs terminate on a 3660. When a customer calls in and selects menu option 1 then option 1 again they should be routed back out to an outs...