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After an ip change of the CRA server I receive an error when I try to debug scripts with the CrA Editor on a laptop.It tries to connect to the old ip address. Where is this address being saved ? I can't see anything in the .ini file or license file.F...

Hi, I'm using IPCX 4.03 and CCM 4.1SR2(3). I have a agent who is not always on the same desk, and the agent need to be able to log using 2 extensions (one at the time, depending where he is seat). Do you have a solution ? Thanks !

I an trying to get the CRS SDK examples to work in 4.0. It appears that the location for certain files has changed in 4.0 and I am struggling to figure out where to put what files. I have looked at the CRS SDK guide and it talks about using the Wfavi...

We are trying to setup a scenario for an at home agent. One of the requirements is that we can conduct silent monitoring. The scenario is that there is an agent at home with an 871 VPN router, 7940 Hard Phone, and CTIOS 7.0 Agent. We are running C...

The only error message I get are from the Dialer stating that Media Routing PIM is not connected. Any thoughts?ThanksBruce Finney

Hello,While going through the CRS Admin guide (http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf) I noticed that when provisioning a JTAPI Trigger (section 3-16), a directory number must be specif...

Hey,i know i saw the example but i just cant seem to find it when i actually need it. IPCC express system, and looking for the example of the script to detect disconnected calls.thanks a lot..

Hi,Im experiencing Problem connecting the Internet Script Editor with the DAW.getting the following Error:"The User Credentials you supplied were not accepted by the server. Please Contact the Server Administrator to verify you have permission to log...

Hi,In my IPCC Enterprise environment I'm defined more then 100 Call-Type.When I'm trying to built Call-Type historical report I show that the report can't represent all the call-Type defined beyond the first 100 that already defined.Any idea how to f...

A number of script applications use XML files which are referenced by in the scripts using a path relative to the wavvid directory. With IPCCX 4.0 and clustering, can these files be replicated automatically to the warm standby, or do they need to be ...

I've configured some CTI route points in CCM and associated them with the IPCC JTAPI user but they aren't showing up in IPCC as a trigger I can add. I've got about 200 other triggers defined and working. Any ideas? IPCC 3.x.

All of my agent devices have unassociated from the Rm Jtapi user. Has anyone ever seen anything like this before? What could cause something like that?Thanks!

We are currently integrating CCM4 and CRS4 with Active Directory.The CCM integration was straight forward and functions, as one would expect, however we are experiencing problems with CRS.CRS installs without any errors and accepts the LDAP / Directo...