Contact Center

We have scenarios where predictive dialer calls are failing failing due to FPI provisioning failure. We have two sites one site its working fine but on other site we are seeing this behavior.Dialer 10.5(2)CUBE - ISR 4451 IOSXE 16.6.5 we upgraded to I...

I just want to configure queue prompt during agent waiting in the queue. The queue prompt should announce the customer about the EWT and position of the customer in Queue. Kindly anyone assist me in getting this configured.

Hello everyone,I am going to upgrade the uccx server (HA) from 11.0 to 11.5. can anybody help me understanding if I need to install the new licenses after upgrade? Thanks in advanceVineet

Is there anyone that I can talk to about what being a Cisco Partner really means? I want to opening my own Networking consultant firm and looking for information to see if it is what I was expecting. 

Hello Team, I have a issue to get a custom report: Contact Service Queue Call Distribution Summary 20 Times ago it was working correctly, but now it stopped working and I have this error: [product_name=CUIC][subsystem_exception_info=][tid=pool-1-thre...

Hi I am using following query extracted from UCCX stored procedure.  When I am running stored proceudre using CUIC output is correct and when I am standalone query using AGS server studio out data mismatch.SELECT cqdr.targetid, csq.csqname, cqdr.prof...

Hello,I have reviewed at length the posted schema and query information for the UCCX database.  I was hoping someone could review my query below and let me know if I am missing anything.  I am trying to get a count of all calls presented for today so...

Guys, What is the best practice around using CVP or VVB as media server. Before VVB, media files were all stored on an IIS capable server like CVP. With VVB, there is the option to now use it to store media files. Are there any recommendations? Any g...

Hello, I can't assign the agent to be member in more resource group to be in more CSQ, How can I do that? or there is any workaround to achieve this task.

Hi I would like to stage UCCX staging to demonstrate the features namely database intergration and text aloud features. Basically I want a customer to dial in a call center and be able to access data using IVR and get read his account Balance from th...

Hello, I am currently trying to get a script setup for On Call purposes. I am not versed in Java and am having a hard time getting the Java end of the script working. Currently I have an XML file I am working with, below is a sample of it:<Worksheet ...

Hi,In the CVP Ops console i see "91919191" used for Ringtone. However "91919191" also has "send to originator" enabled. We are planning to replace one of the inbound gateways with ISR-G3. Since ISR-G3 does not support VXML, I cannot use "ringtone.tcl...

Hi everyone,    A quick basic question followed up by a not-so-basic ones for data related to TerminationCallDetail   1. We know that a combination of RouterCallKey and RouterCallKeyDay gives us the unique call (a sequence number tells the sequence t...

Package: Cisco Unified CCX EnhancedCisco Unified CCX AdministrationSystem version: 8.5.1.10000-37I  have a situation where agents are being taken out of ready state with a ‘ring no answer’ notation in  the agent's log.I set the device to auto answer ...

Hi,   I was trying to integrate Finesse with SAP C4C integration, We are able to have inbound calls and have SAP C4C and automatically identify the phone number, customer and have a pop-up on SAP C4C with the latest tickets for this customer. Now my ...