Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello, I would like to know if ECE 11.6 can achieve the following: - Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...
Hello Community, Has anyone had success using dCloud to demo UCCX outbound IVR campaigns? I cannot get CCX to recognize that the call is connected. I believe the SIP configuration in CCX is incorrect. I had to point it to CUCM just to get my ...
Hello, Has anyone successfully written data from UCCX into Hubspot via API? If anyone could point me in the right direction, it would be greatly appreciated. Thanks, Glenn
I used send digit string under successful branch of place call in my original script. In the second script that i use to keep the call alive until an agent answers, I set up a get digit string to collect the priority tied with the call in the origina...
Just checking before I reinvent the wheel. Has anyone written a script to backup and restore the user specific settings for UCCX via the API? Running into a situation with a merged LDAP tree where some branches become unavailable at times. This c...
Dears, Is it feasible in UCCE to redirect calls to another script when a caller spends more than a defined threshold in the queue? Any feedback is highly appreciated. Thank you in advance. Lara
Hello, I know that slideshow is no more supported in UCCX 11.6 but this is really important feature for my company Is there any workaround to implement slideshow feature We tried HTML page to show it but every time I open the HTML it shows error ...
hi,In Cisco Supervisor Desktop Refresh Rate is configured as Manual. but i have to change it to Automatic. how can i changee this. do anybody help me???
We are running Chrome Version 65.0.3325.181 (Official Build) (64-bit) Seem to remember when Finesse was released that one of the new features that came was the ability for Chrome to come into the foreground on an inbound call. That does not appear to...
Hello Experts, can someone please explain me how to integration GLPI 9.1 with my CCX so that the GLPI page will pop up automatically when the agent receive a call. Regards, Zanga
Hello Folks , I'm triyin to construct a new date to use it later for an if, the set today = new Date or set today = D[now] works fine,but the set new date ( today .getDate () + ( mills_in_a_day ) shows the epoch time january 1 1970. Is there sometinh...
I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that...
Hello,We want to automate the Call Studio Build and Deploy Process in Azure Dev Ops Source Control Repository and Task Pipelines.If your team is aware of steps and documentation related to same please provide them. Thanks,Sadiq
Hi, When agents are answering the calls, it is going to hold automatically. This is not for all the calls, but can see the frequency is getting increased. We are using Cisco Finesse Regards,jackskid
Hello all, I am trying to find an easier way to route a call based on time of day in Call Studio. The issue is our ICM servers are in an American time zone, but the call centers that open and close are located around the globe using different time z...
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