Resolved! CCX v9.1 Resource Reports
How can I dump a report of all Resources, with their assigned skills, and their competence levels?
How can I dump a report of all Resources, with their assigned skills, and their competence levels?
Hi All,Not able to open the configuration Manager . Shows the following error message:- "(-9934) unable to initialize the real-time feed for instance apcc.Unable to proceed until the real-time can be established. The feed may be inactive or you may n...
Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX ?
I'm working with a client to setup outbound campaigns for a few of their business units. They load names, phone numbers, customer account numbers into the campaign. If a user answers, I'm transferring the call to an agent. I'd like to send the custom...
Why would Prompt Manager be in partial service?
These are probably stupid questions, but I have no experience with it so... I have UCCX 10.6 with a premium license. I see that preview outbound dialer is enabled so I assume that I can configure my UCCX to make outbound campaign calls as is without...
We have a NGN# in Greece and when this is called to goes to an already configured number, however the contact supervisor wants to point this Greek NGN# to a Greek speaking user which has an ordinary extension already configured. So if I were to add t...
Hi folks, Am new to UCCX environment. I have fresh installed UCCX and CUCM 11.5, both OS are on latest SU's. I have observed agent login problem. Problem is LDAP user is unable to login to Cisco Finesse and prompts Invalid user and Password BUT am ...
Hello, I am having an issue with UCCX reporting, with CSQ call statistics not reporting correctly. Supervisor Desktop correctly shows a list of agents on the team in the "Agents - Team Summary" pane. However the "Voice CSQs - Team Summary" shows a ...
Hi, We're trying to migrate and upgrade from MCS based CCX 8.5 to VM based CCX10.6 but having issues. Plan taken: Backup MCS CCX Pub Power off MCS CCX Pub Restore backup on VM CCX pub - worked ok. Power off MCS CCX Sub Add VM CCX Sub and join to cl...
what is the license For CRM integration with CCX ?
Hi folks, Help! Agent - Avaya - CUBE - PSTN - Customer Agent on Avaya platform dialing mobile no. While ccsip debug I see CANCEL event sent by CUBE to telco. because of session timer expiry. PFA sh run. (Customer and far end names are hidden) I h...
Hi, I am unable to download the cvp_ccb_vxml.tcl from the OP Console to Gateway Gives me error test device failed Please let me know if there is workaround for this its CVP 10.5 Regards, DJ
Why are there no longer audible alarms for the Finesse supervisor desktop, why do you have to see every team under queue data? why cant you see other supervisors logged in? why does it seem an inferior product to the old supervisor desktop?
Dear Experts, Kindly request your advise on changing the AD of a production UCCE system. UCCE version 8.5 i have an emergency situation where i forced to use a new AD for my existing UCCE, so i have created a plan to do that. but i have a confusi...
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