Greetings, Our client has SocialMiner and using email queues. The client would like to disable the requeue feature so the agents will not be able to requeue emails until they had been answered. Does any one know if there is a way to disable the r...
Forum Posts
On vxml we are getting some strange behaveWe are getting error.badfetch on random nodes..but one thing i found it common.in logs it shows it goes for taking the input and then throw badfetch.but that nodes we are not expecting any dtmf like they ar...
Resolved! Multiple DN pointing to a single script
Normally if there are multiple DN's pointing to a single script such as different DDI coming from different countries or maybe different companies using the same script , I would create a dial-peer for each one in my gw and then assign each dn to...
Resolved! BE6K Start Bundle can`t upgrade?
Dear All: I just completed a new BE6K install case.The User License is BE6K-START-UWL35.When I purchased it was CUCM V11.5 and now I want to upgrade to CUCM V12.However, the License Team informed that it cannot be upgraded because the ECMU of the BE6...
Hi, We are trying to capture agent service level (conformance %) when they are on projects or any other tasks other than taking calls. Currently, when agents are working on projects, they put their status to Not Ready - Projects which is not captured...
Hi everyone, Recently i got a job in contact center field,and i am fresher in contact center enterprise. can anyone help , that i have no idea where to start.i had downloaded the solution and design guides and all,but as a fresher from where i have t...
Cisco Unified Contact Center Express (UCCX) Version 10.5 has recently been released. UCCX Version 10.5 contains many new features, bug fixes, and serviceability improvements.Although information on all of these new features is documented in the Solut...
Hi there, Is there anyone used to implement IVR performance test with UCCE? Much appreciate it if you could share your experiences here please? I'd like to know what components/functions (i.e. VG, CVP, PG, Rogger, AW-HDS-DDS) of UCCE would be used ...
Resolved! Agent automatically logouts from Finesse
Hi everyone! I have a problem with one agent in UCCX. This agent once or twice per day getting automatically logout from Desktop Finesse, sometimes directly after call ends. Reason code of the logout is 255. This user is only one, who have this probl...
I get this error when installing the Editor on My laptop Does anyone know how to correct? See attached
Hi, have setup a UCCX call queue and need the following sequence. I use Resource Skills with Most Skilled by Weight but only agent 4 and 2 can receive calls in Hotline1-2022400 and agent 4 and 3 in hotline2-2022401. Do you know what the issue is ? ...
Resolved! Chaging UCCE Service account passwords
Hi Team, Due to security compliance, I need to change the service accounts for all our UCCE components. Logger, router, distributor and the sql server agent service accounts. I understand that I can use SAM to change these passwords, however I wanted...
Hi All, I want go ask, is there any report CUIC UCCX SLA for each Agent? The default is only each CSQ. Is there possible to create the custom report? I already check on all report to be customized, but not found anything to make SLA report for ea...
Hello Team, I have the following scenario: two csq: csq1-support, csq2-sales uccx 10.6 unity connection 10.5 When I call to the trigger number 16000 from internal/external number I hear press 1 to support team, press 2 for sales team. If all agen...
I'm setting up a light system and the team wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps...
