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Resolved! UCCX Call Control Group doubt [CTI Ports created in CUCM ]

Hello,Does anyone know what is the purpose of, -lets put an example- I create in UCCX a Call Control Group of 50 CTI ports. When I hit enter after creation ends I realize there are 100 CTI ports in CUCM. -so what would be the purpose of having double...

UCCX trigger does'nt work

HelloI have a freshly installed UCCX 11.6.2.10000-38 and a CUCM 12.5.1.17900-64, The problem is when I call the UCCX trigger nothing happens at all, I used Debug in CCX Editor to check it, anything seems alright with integration between these two, Al...

Resolved! CCBServlet won't start UCCE/CVP 12.6.1

I have UCCE/CVP 12.6.1  lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM. My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each wee...

UCCE 10.5: MR PG can not connect to SIP Dialer

Hello Team We have  a UCCE deployment. We are currently facing a strange problem with the SIP Dialer. The MR PIM can not connect to SIP Dialer. I checked the binding order of Private NIC and Public and it is correct. I tried to restart to PG and Dial...

Rima by • Level 1
  • 713 Views
  • 2 replies
  • 0 Helpful votes

CUIC Custom Report to show DN and ANI

Hey everyone,Running UCCE 12.6 I am looking to create a report that will show the dialed number and ANI an agent is currently on a call with to run as a dashboard.  Looking in the real time DB I cannot find where this data resides.  I feel it should ...

chad_meyer by • Level 1
  • 1720 Views
  • 10 replies
  • 0 Helpful votes

Resolved! UCCX Skills based routing question

Hi,I need some advise in the design for UCCX skill based routing. We have 2 different sets of agents with different skill levels. For example, Agents 1-5 have Skill A competency level of 8 and Agents 6-10 have Skill A competency level of 5. The agent...

Resolved! UCCX - Passing Variables between 2 IVR Scripts

Dears, I have created 2 very basic scripts trying to test how to pass variables between them. What I'm facing is that I'm always getting null when retrieving the session variables in the second script(RetrievingSessionVariables.aef). I have attached ...

ln33147 by • Level 4
  • 4951 Views
  • 10 replies
  • 0 Helpful votes

ECE 12.6 Audit

Hi, Does any one have ECE database schema ? We have a customer who needs audit log as log file or database output in order to compliance with security policy. Audit log from ECE console is not acceptable. As ECE doesn't have Audit file as log file we...

Resolved! CUIC Password

Hi I started working for a company last year that moved from the On-Prem UC suite to WebEx Calling and WebEx CC. One of the managers of the CC asked me last week is there a way to turn back on the UCCX server to get access to CUIC to pull some report...

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