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Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...

Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...

Hello Team, Greetings! our customer has ucce deployment.  he would like to  extract  for each call in a specific skill group the following data:   Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...

Hello, While trying to install the second node for UCCX get an error for security password, so there is anyway to reset it?Thanks

I have 3 CCX scripts I'm working with. I need to be able to pass the sessionID to all the scripts successfully. The session info/ID shows up properly on the 1st script when I run debug but I am unable to get this to the 3rd script.  1st script- main ...

Hi all,Im new into UCCX 7.0.Can any body tell me the difference between Skill & Resource Group and in which situation we should use Skills and Resource Group ??Regards

Hello, I was hoping someone might be able to help or point me in the right direction. We're running CUCM 11.5 and UCCX 11.6 (Due for upgrades next year). I'm looking to perform a lookup of an SNR internal number and discover the name, in the screensh...

Hello AllOur Customer receive calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variables on Finesse UCCX 12.5 , CUCM 12.5 The Data needed to be Push  :- """Modified S...

We have CVP serve application which after the upgrade is failing to run. Is there an specific JAVA or Tomacat change that happned form 11.6 to 12.0 that is causing the JavaEXc error.Error Log :XXX.XXX.XXX.1691425438920.130314.xxxxxxxx08/07/2023 11:23...

Not that a caller would typically do this - but I have a script that goes to a prompt with an option to press * to repeat it, as it's an email address mentioned. I do repeat it, but thought to confirm I'd offer the option again. I can press * twice, ...

hi guys, i will be building an new ccx and here is the following requirements that need to be met.  all i want to know is how to achieve them.  do i need any other third party app to achieve this or can i do all within ccx using scripting?   1. trans...

Hello Experts,We call into our call center and hear a menu with 5 options. The option 2, 3 and 5 have 10 digits call redirect to a second script. In the second script we have a menu of 8 options, DTMF works well when we use an internal devices (IP Ph...

So I just created a script for UCCX and everything works fine but I wanted to create an Int variable that can be entered/updated via the application webpage and this does not seem to be working.This works just fine:( todaysDayOfWeek >= 2 && todaysDay...