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Hello, we would like to know what is the maximum latency (i.e., the maximum RTT) for CAD for CUCCX. We have found in the following document that, for Finesse, the maximum RTT is 200 ms, but we can't find a similar piece of information for CAD: www.ci...

Hi,I'm facing an issue for couple of days with common library. All of my CVP application are using a common library (a jar file with all of my custom element).It works when I put my "custom element" jar file into each application under java/applicati...

Hi experts, In my project I have CCX 8.5 autoexpanded PAK, I need to know if this PAK include the IP IVR or I need to buy a separate License for IVR. Thanks Mohammad Saeed

Hi All, We use the 7940 ip phones in our centre - when a call is answered it displays the customer ANI/CLI - where does this feed come from and is it configurable?I'd like to show 'WithHeld' when a call comes in and is withheld - at the moment it sho...

Hi All, I was trying to set Email campaign with UCCX 10.6 and Socialminer 10.6 in my Lab. When i login into finesse and click on "Manage Chat and Email" Tab, i am getting some error. iam not sure how to resolve this issue. Please suggest. Regards,Muk...

I've seen that it's supported but cannot find any documentation on implementation.  I will be deploying Finesse to a customer who uses Jabber for their enterprise IM. How is it integrated?  Please note: I'm NOT talking about CHAT... this is internal ...

Hi experts, when I make integration between UCCX  and CUCM I got this message "Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details" I enabled all needed services for database in cucm, and I did all st...

Hello Team,We are having a situation with one of our customers. They used to see reports showing every time agents released calls using custom variables. That is not working no more. Is in the script that we configure this?Regards,Jose P. 

Hello Experts !                     Any help to upgrade UCCX 10.0.1 to UCCX10.6 . Is it doable ? and how is the procedure ? Thanks ;KV

Hi Team,I am planning to implement and test jabber Guest in my lab, I downloaded Expressway 8.2 software and need help on download Jabber guest OVA, please share link to download jabber guest and any Lab guides also helpful for my testing

I am creating my first skill group, and I am required to enter a peripheral number. We have over 1500 skill groups; all created by our support vendor.  I can't find a rhyme or reason to their peripheral number assignments. Is there a way for me to ea...

Hi, I saw that on a CCX express I can integrate a nuance TTS using the premium users license.The NUANCE top level sku I've identified is CVP-NUANCE but I'm not able to understand what kind of licenses I need to order do have I to order some CVP-NUA-R...

Hi there,  since we migrate to UCCX v10  our monthly repport are limited to 8000 rows.This is well documented at Cisco.Anyone knows a workaround for that ?  We need to do bigger report thanks

Hi all,I am using PCCE 10.5. Now I would like to enable Outbound IVR using SIP Dialer.As UCCE reference, in order to enable Outbound IVR, it requires "Translation Route".PCCE didn't have "Translation Route" feature, so how to enable Outbound IVR in t...