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I am very new to phones, and CCX is a beast to me. Here is what I am dealing with. I have a helpdesk queue for my department. Everyone has their own individual extension and their helpdesk extension. This is how it was when I got here. I think this i...

Hey All,We are going to be changing out UCCX codec's to g.729 to g.711. This process will require us to redo all of the prompts since they were created with a prompt recorder App.  When trying to do this via several apps it saying the file is not val...

orddie234 by Level 7
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Hi,I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.RMCM Subsystem is I...

Dears,in a UCCE 7.5 environment, where CAD client is used,  is it possible to force an agent to logout after a certain idle time in a not ready state?the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to log...