Contact Center

How to Check I have enough DSP resources on Voice Gateway for 240 SIP Channels

Hi All, We have new client coming on board and we are planning to acquire 240 (30 X 8) SIP channels which will be used for inbound and outbound calls. We aim to configure SIP trunks on our voice gateways for a specific reason rather than our CUCM. We...

Register for the April 23rd webcast on the new Cisco Context Service

The Cisco Customer Connection Program is hosting a live, virtual briefing on the newly announced Cisco Context Service. Hear directly from the product manager and participate in live Q&A.Cisco’s Context Service: Better, Faster Customer Service Learn...

CCX Queue issues

I am very new to phones, and CCX is a beast to me. Here is what I am dealing with. I have a helpdesk queue for my department. Everyone has their own individual extension and their helpdesk extension. This is how it was when I got here. I think this i...

Agents state getting changed automatically from NotReady to Ready

Agents state getting changed automatically from NotReady to Ready on random position during break time. Can some help me out?UCCE version 8.5

Resolved! simple UCCX script for IVR,Welcome message then press 1 and press 2

Dear Experts; I have uccx 10.5. I want to write a simple IVR script as below. Step-1- Welcome message.with press 1 for Sales and Press 2 for Marketingstep-2 User Press 1 then transfer the call to Sales Skill Group.Step-3 User press 2 then transfer...

Resolved! Compatibility Uccx 9.0(2)SU2 with CUCM 9.1(2)SU2

Hi guys, i would like to know if any of you had an issue with Uccx 9.0(2)SU2 and CUCM 9.1(2)SU2. Because according to this documentation its not compatible. http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0%282%29 Thanks...

UCCE CAD 8.5 Cisco Supervisor Desktop Barge/intercept inactive

Dear Netowrkers,We do have CAD 8.5installed in an UCCE 8.5 environment.While opening Cisco Supervisor Desktop, we can see from the service status TAB the Inservice status : inervice, while the Barge/intercept is inactive.we couldn't know the root cau...

UCCX8 db_cra access through IBM Informix .NET Provider ?

Hi,We have implemented a Wallboard in .NET 2.0 and connecting to UCCX v8 Informix database (in particular the table "db_cra") works well with ODBC link ("uccxwallboard" user).Can we use the IBM Informix .NET provider (or OLE DB Provider) that are mor...

Traffic analysis report by team / CSQ

Hi Everybody, Is it possible to show the Traffic analysis report by team / CSQ?Because I cannot find any param or filter in this report type. Or I have to use other report type?Thanks in advanceSam

Going from G.729 to G.711

Hey All,We are going to be changing out UCCX codec's to g.729 to g.711. This process will require us to redo all of the prompts since they were created with a prompt recorder App. When trying to do this via several apps it saying the file is not val...

Install 3rd party program on UCCE 8.0.2 server

Is it possible to install a CA ControlMinder 12.8 on UCCE server?

UCCX Preview Dialer Issue

Hi,I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.RMCM Subsystem is I...

Resolved! CAD Auto logout on idle

Dears,in a UCCE 7.5 environment, where CAD client is used, is it possible to force an agent to logout after a certain idle time in a not ready state?the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to log...

where are the mail files on EIM 9.0.2

We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,thanks!