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Hi,Please let me know when i want to but the addon license for CCX 9.0 premium  with QM .. what are the things i should consider..initially purchased.CCX-90-N-P-LIC -  45 numbers.CCX-90-N-QM-LIC – 45 numbers.Should i buy only the addon licensesCCX-90...

I'm testing a UCCX HA setup in a demo environment using the 60 days license the system provides.After adding the second UCCX server I noticed that additional CTI ports have appeared in CUCM that are registered on the UCCX subscriber but no new cti ro...

Hi in UCCX 8.5 Cisco Unified CCX Engine  is in shutdown status from CCX Serviceability. I added CM Telephony Call Control Group with 10 CTI ports. I can see CTI port in CUCM that are created, but their registration status keep state "unknown"I am usi...

Can someone point me in the right direction where I can find Cisco’s recommendations  regarding the use of Jabber as the answering/calling device for Cisco desk top agent.  Both to be installed on the same PC.

I`m trying to use a subflow step to a Spanish script and must be missing something. While debugging the main script when gets to the subflow I get a message that the script does not exist. Yet the script is in the root of the repository where the mai...

Hi Guys,Can you please tell me the procedure of correctly creating a trigger for a UCCX script?do I need to create a separate call control group all together or I can use existing one?

Hello Everybody, I'm trying to configure an ODBC connection to CVP database. i've installed the driver but i need help in filling the parameters required to complete the connection. please look at my screenshot below and advise what am i missing, cau...

In UCCX 9, my customer wants to set priority based on account number.  The customer would call the account inquiry script and get their account information, should they select to talk to an agent, they want their priority set higher for certain accou...

Strange problem cropt up yesterday afternoon late.  I had been working on changes to a new test script and uploading and testing without any issues, then all of a sudden I got an error.  Error while uploading the file. Please try again.I tried it aga...

Hi all,i'm going to integrate UCCX with Nuance. Could you please help me where to find documentation? regardsmarco

Hello, I am working on a SQL query that does a lookup of the calling number and the last four digits entered by the customer.  If I hard code the lastFourGC variable I am able to return a successful result.  If I use $lastFourGC I get the following e...