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Hi All! We're deploying a custom real time report in a UCCX 9.0.2. The problem we're facing is the following: Sometimes when our Select is executed, the table rtcsqssummary makes a locked and the CUIC returns a exception.   Follow below the query tha...

Hi All, I am facing on issue with UCCE 9.0 outbound campaign, when i am creating a campaign i can see in the database but after deleting this campaign from configuration manager, still this campaign name and campaign id is available in the table.  Pr...

Hi all, I'm trying to find details if Finesse v10.5 workflow will also work with Outbound campaign (predictive/preview) when the record/call is routed to the agent. The intent is to push a URL (external CRM) with parameters from the calling list file...

Hi All, Can anyone help me with the smartnet part number of SocialMiner which will give full coverage. I contacted a cisco partner, they are unable to give the smartnet contract without a part number. Thanks in advance

Hi We are using CUSP in UCCE environment. For post routed call from agent, we need to send the call from CUCM to CUSP directly. However for IVR label we can not send directly to CUSP as we configured IVR label to route to VXML gateway in CUSP. hence ...

Hi I have recently had CUCM 9.1 installed and we are having a problem whereby we cannot run AQM and Cisco Desktop agent on the same machine as they appear to use different versions of Jave. Has anyone else had this problem and found a solution. cheer...

Has anyone out there tried to create a State trace report for agent that include State duration? I have tried to add AED.Duration to a State trace report definition I  found on the developer site, which sort of works, however it seemed to log every s...

I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x. Can I install the new 9x UCCX Historical Reporting Client and talk to both clusters?  I don’t think both old and new HRC clients can be installe...

Hello everyone,I need help on PCCE ICM Scripting.Calls are not routing to agents if its going through a Skill Group or Queue to Skill Group node. Calls will be routing if i will try Agent node. I cann see the calls hitting the Node in monitor mode. I...

Customer has MediaSense installed with UCCX currently and is somewhat frustrated that when an agent puts a call on hold, MediaSense breaks the recording and starts a new one once the call resumes.  I know, I know...that's the phone, not MediaSense, b...