Contact Center

Hi,I wanted to ask if anyone knows if it is possible to display the CSQ Name which is displayed in CAD when a calls comes in to be also displayed on the IP Phone too? I heard it may be possible to do this through scripting. Is this true or is there a...

Hello, I have an extension that cannot login to contact centre. I have checked everything and the config looks fine. I dont get any error on the phone except for contacting your administrator. I was just wondering if there is anywhere on CUCM that I ...

Q- what all Rounting type available in Cisco UCCE Environment ? What is difference between Pre-Routing , Post - Routing and Translation To VRU Routing.???? can anybody explain me Please ?? Regards-PK

I`m trying to find  outbound solution for Unified contact Center Expresss.what solution will you suggest ?i need  20 outbound  agents 

Hi everybody, we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar. any idea. Regards,Mohamed Sherif

Hello All,  I am looking for a software tool that will do any or all of the following  1) Generate a report on the configuration of Packaged CCE2) Flag any issues with the configuration  Any thoughts?  All replies rated.  Thanks in advance!

Anybody please tell how to replace the default system prompts in UCCX.I am using system language as Arabic and in "Create Generated Prompt" node, i am trying to play numbers.The numbers are playing correctly, but i need to change the files to be play...

Hello,It's my first time to do integration with CRM.I have some questions regarding this integratio :1. How can I do this integration ? Is the JDBC Driver is enough or do I need some connector (eg. B+S Connector) ?2. Add Callback Button allowing call...

UCCX 8.5I have some remote CAD agents who connect via vpn. One in particular always behaves the same. In the Supervisor Display she is counted as "Logged In" but her name will disappear from the Agents and Voice CSQ-Detail displays for 30 seconds. Sh...

Looking at the supported number of contact users for the BE6K it looks to support up to 100 users on their "H" platform.  Does anybody have any information on the limitations for contact center users for the BE7K?

This is what I thought was going to be pretty straight forward but it's not working that way for me.  The request is to have a step added to ring the Supervisors cell phone when the queue isn't staffed.I added the following, (below) to this if step (...

Hello all,My UCCX version is 9.0.2. I activated CUIC from reporting configuration. Gave "reporting capability view" to my supervisor. Gave AXL role to my end user. But unable to login CUIC system, it gives me error message : Invalid username or passw...

Dear All, Can anyone please confirm me if Cisco Unified Communications Manager is part of "IPCE-NPSENT-DART="? Thanks,Sujin

Hi, I am receiving below error while accessing SocialMiner. Please suggest, if someone faced this issue and resolved. "A timeout occurred loading the application. Refresh your browser or try again later. If the problem persists, you may need to check...