Contact Center

I have been asked to design a script that essentially places calls to specific numbers based on date/time.The script will be used for physicians to call in when they need advice/second opinions on things. We have an employee who would manage the sche...

Does anyone know how long the Windows to Linux restore/upgrade takes?I have been stuck at Phase 0 of the upgrade/restore process on a 8.5.1 SU1 update now for 3 hours and the status screen has not changed.

Dear Patrons,Is there any way to map the call types to DN in a bulk tool, I searched everywhere but couldn't find any. Right now I'm prefixing a numeric value to select easily, can you help me out, I have tons of DN to be mapped to Call types!

I am able to login using the username and password that I created in Cisco Unified OS administration and through command line.  I forgot the username and password for Cisco Unified UCCX Administration and Cisco Unified Desktop Administrator.  How do ...

Does anyone know if it is possible to pick emails from a UCCX email queue ?  I have a client that needs this requirement.any help appreciated.Darren

Dear all,We have a Cisco UCCX server which has 10 agent seats right now. And we purchased 10 additional seats license and put it to the system. But it shows still 10 on the UCCX server. If you guys know the resolution for this issue, please let me kn...

We had a customer request come through to be able to set a different ANI for the outbound dialer calls (to show as caller ID on the dialed customer's phone). I know that we can set this on a per-campaign basis, but I'm looking to see if anyone out th...

Hi All, i have finesse 10.5 integrated with UCCE 10.5. i was able to login with finesse Agent desktop and able to receive and make call. But today i am facing one issue when i am trying to login, it gives error. i have attached the error. Regards,Muk...

Anyone have any guidance on how to accomplish callback at a later time, say 4 hours from now for example or tomorrow. Additionally, if anyone has any examples on how to schedule a callback through the web which then generated a UCCX call without usin...

Can someone help me with the undastanding of how I can realise Call from website  to our company with cisco product? We have CUCM and UCCE, but I don't have in mind how use it for my task. I see chat and email coloboration, but we have to have "Call ...

Hi Guys !I am using to mrcpv1 TTS and ASR Server. So , I am install to new tts and asr  new machine. I want to make redundancy between as voice xml gateways.I am not sure for about is it possible  ?my config ;ip host asr-en-server 10.224.60.50ip host...

Hello I have a IVR script configured that points to a ACD QUE but  I want it to point to two different ACD QUE'S  What is the best route to do something like this? 

Hi, guys!I have UCCX 10.0 with a Contact Service Queue and I'm trying to change an order of two agents via API (Agent 2 should be first in CSQ and Agent 1 - the second). I'm sending XML-data (as below) via PUT-request to UCCX API, operation is comple...