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Hi,We are planning to upgrade CUSP 8.5.2 to 8.5.8.Current CVP version is 8.5 which will also be upraded to 9.0 after a few weeks.So, after we upgrade CUSP to 8.5.8, does it support CVP 8.5 ? In CVP 8.5 BoM, CUSP 8.5.8 is not listed as supported versi...

Hi,I would like to know if i can stop and restart the Cisco Desktop Sync Server service  in production environement without service interruption.?I have uccx7 and cucm 7 and i'm trying to solve the user id is not found error message in CAD for two ne...

Community,I have been looking around for a report that will show agents and the skills assigned to all my agents, please if you can share your ideas I will greatly appreciate it.Thank you

Hello,I am trying to automate the execution of convert.bat file with the windows option: scheduled task, but I can not get it working properly. This is my file convert.bat@BigR offmkdir "C:\Users\Guillermo\Desktop\uccxinfo\raw"psftp 10.20.10.205 -l u...

HI All,I have rebooted the UCCX server 10.x but after system came up i am not able to see Cisco Unified CCX Serviceability service Sub System and other services. When i check the licenses but found the attached thing which shows  license is None. Doe...

Hi all, in UCCX release 10 is possible upload two different release of driver oracle (ojdbc6.jar and ojdbc14.jar)? Best Regargds,GL

CallManager 8.6UCCX 8.5 We want to have a document presented to an agent on their screen when they answer an incoming call.This could be any kind of pop-up as the only purpose will be for the agent to read what is presented to themin the pop-up which...

I needing to find out if WFO AQM v10 is compatible with CUCM 10.5. In the WFO QM AXL Setup, CUCM 10.5 is not showing for a valid selection, only CUCM v10.0. Therefore my AXL setup is failing. Cant find a matrix to show me what CUCM CCX versions QM v1...

Hi,Running UCCX 9.0.2 SU2 HA over WAN with CUCM 10.5.Calling the Triggers of the applications but sometimes it gives busy tone, and sometime works fine.All Cti Ports are registered at CUCM also the CTI Rote Point is registered at well.- DP for CTI Po...

Hello, is it possible to pass value of PeripheralCallKey to CAD as enterprise data. How can this value be set to PeripheralVariable? Is it possible to DBLookup some real time table and get the value before reaching Queue to skill group node. I need t...

I have a customer that is upgrading UCCM and UCCX. They are currently using CAD and have "Enhanced" licensing for UCCX. They would like to see integration with Salesforce.com.To do this with CAD I know they will need to ugrade UCCX to a "Premium" lic...

Does anyone have any links to online Video on Demand training for Cisco Unified Web and E-Mail Interaction Manager?  All replies rated.  Thanks in advance

RTMT is showing that UCCX is throwing an error CCXToCUICCVDSyncFailed. Looking for information on what this is and how to fix it.  Obviously something isn't syncing between UCCX and the built in CUIC, but I'm not finding much else on this.  How does ...

Hello,Our two UCCX servers keep failover becuase our bandwith is saturated at night with servers backups between both sites.  I was thinking is there a way to go around lossing connectivity between uccx servers if bandwith is saturated like maybe cha...