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Hi,I am trying to register the Cisco Jabber for iPhone but after prompting username and password its giving error "Cannot locate server". Even though I am putting the correct IP address of Presence Server and even I tried to registered with CUCM but ...

UCCX version 10.5.1.10000-24CAD agent can log in, go ready/not ready just fine.  But when agent hits the logout button, it fails.  CAD logs shows logout failure as below.  Trying to figure out why agent can't log out and how to fix it.  2015-01-08 16...

Hi Guys, I have the follow doubt when the uccx consider the abandoned calls. For example, we did the follow test: when the user call the Pilot and hear the áudio until the end and turn off the call, the report (CHR) show the abandoned call, but, when...

Dear All, Currently we have UCCE 7.0 Environment and we are facing an issue that when a call is transferred by an Agent A to another Agent B via different Call Flow, the Original Caller Id  of the customer is not getting displayed on Agent B Phone, r...

I have calls originating from several different WATS numbers that are routed to the same loop.Calls from 800-xxx-aaaa are routed to a script that queues and redirects the call to the customer service loop via script aaaa. Calls from 800-xxx-bbbb are ...

I'm getting ready to begin working with a client on a Fiserv / IVR integration.  Has anyone worked with the Fiserv Communicator message sets?  I'm just looking to see if someone has some "lessons" learned they could share to help reduce the developme...

I have a compliance user (non-ccx agent) that we're having a strange issue with. I can place inbound/outbound calls and it appears QM records the call, at least the call shows up in the search, but when I click on the call to play it I get an PLYR200...

Hello I have a problem in Finesse Login with LDAP user, using softphone, LDAP user can login finesse. But when I use hard phone, I login with LDAP user. Below error shown”The device associated with that extension or dial number is invalid.”. Could an...

Hello-When implementing CCB for CVP there is a "trunk" parameter in the Surviveability.tcl script for the egress gateway. In the documentation it seems to imply that once the defined trunk number is reached CCB any additional CCB calls will fail unti...

HiI have one router Model #3900 Series    Can I have Cube and Vxml Gateway configured on same router ?  If yes,  Can any one help me with sample configuration for same.  Thanks and RegardsAnil Kumar.

Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to othe...

Hi all, I am using Cisco UCCE ver 10.0. I have two PIM (PIM2 and PIM3) for IP IVR1 and IP IVR2. So, I see that state of PIM2 and PIM3 Is CONFIGURED.CTI Server 3Bnodeman.exe : 6.13:07:44nmm.exe : 6.13:07:44ctisrvr.exe : vinph-CG3B ctisvr - [ACTIVE nda...

Hi all!I have an issue related to Silent Monitoring in Cisco Supervisor Desktop application. When supervisor starts monitoring agent's call using CSD application, he hears that conversation but every time after 10 seconds of the beginning of monitori...