Contact Center

Hi All, I am receiving below error on CTI Desktop while making conference and transfer calls.The media is fine however problem is that I can not transfer or conference a call. The call can reach other extension also I am able to receive the call as w...

Hello,We have purchased the NFR code (CCX-10-NFR=) for a demo system on 10.xRecently we have upgraded the all the servers, UCCX as well, to 10.5 and only the UCCX licenses are out of date.In the ordering guide it is stated, that the licenses can be u...

CUIC 10.x, in use with UCCE 9.0(4)CUIC recently updated from version 8.5. Customer has several dashboards with embedded URL's that link to wallboard type data.  No https or plugins required.Data displays outside of CUIC perfectly, but just has generi...

I have a main AA script and it calls another script when caller press option 6.  When a caller presss 6 it is only transferring the call to the sub script.  it does not return any values to the main script.In this situation, is it better to use subfl...

Looking to use a Time of Day to remove users from certain queues by changing their skill levels.  Is this possible?

Hi All,I was wondering how the call routing happens after an inbound call matches the dial-peer for the the CTI route point in the gateway. Can anyone please help me with that?

Hi,Few of my calls are getting disconnected with reason code 26. on agent screen it just flash and disconnect.as per RCD its showing Error code 0( fine) and finally its ending at Skill Group Node. talk time is 1 or 2 seconds. agents having auto answe...

Can anyone tell me if a NIC (Intel I217-LM) is compatible with the CAD in UCCX 9.0.2?The CSD gets an error when trying to use the Voice Monitoring on two specific agents.

I have been asked to produce a spreadsheet that lists off the amount of time it takes to complete a UCCX script.  For example it takes just a couple of days for a basic script, but then more time to get prompts recorded.  If you add in a CSQ, then th...

Hi all, I am using Cisco CCMP portal version 10. I follow User Guide for Cisco Unified Contact Center Management Portal version 10 for add prefix rule to move remote resources to a specific folder based on a naming convention. But I can not find this...

I configured a call back script, it is working fine, however I'm not sure how to re-queue a call if the callback feature gets a busy signal.I know that you can detect busy signals, just not how to re-queue the call. Thank you,Davidt