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Resolved! CVP Custom Audio Element exception handling

Hello!I have created a custom voice element, actually extended element with the input details from the SQL Database query.The element receives Result Set from the database element, which has two coulmns: sequence and path to the wav file.The element ...

Denis by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! Cisco Finesse Rest API not allowing changing agent state to not-ready with reason Code

Using Chrome Postman to test the Finesse REST API.I ran a GET command to retrieve the list of available NOT-READY reason codes for the agent and received the following response.http://my.finesse.server/finesse/api/User/cons8510/ReasonCodes?category=N...

huy.phan1 by • Level 1
  • 2775 Views
  • 3 replies
  • 0 Helpful votes

How to secure the key in IVR?

In our IVR project, one of the feature is user can enter their 4 digit pin, and IVR generate the PIN block, encrypt the PIN block and send to the web service to save database on their end. Now I am facing an issue that how to secure the key for encry...

Get team member for a team

Hi, I am trying to get team member for a specified team. my code sample is someting likevar arr = _user.getSupervisedTeams();  $('#teamDropDown').append($("<option></option>")                    .attr("value",'Teams')                    .text('Select...

Call id all the way

Hi,1. We whant to attach information to the call with CRM url from the IPCC to Jtapi agent to navigate is crm browser to the customer page:What is the best way to do this(IPCC 11.0)?2. IF we transfer the call to Jtapi agent, Is the call id in IPCC/IP...

michales by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! Abandoned Call Detail Activity Report

Hi,We have CUIC that came with UCCX, CUIC standardThe inbound report "Abandoned Call Detail Activity Report" gives us the abandoned calls.Customer has two teams and the supervisors are only interested to see the abandoned calls from their own teamSee...

Resolved! Customize Gadget Missing Call Start Event

Dear, I have developed a custom gadget for call transfer and wrapup. I have deployed that gadget via third party gadget on UCCX and facing some issues. I am using call start handler to show the gadget on call landing and push the wrapup code on call ...

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