Contact Center

Recently moved from CAD to Finesse.  Running UCCE 10.5....Users figured they were having issues when logged out after 2 hours.we do have some users that are in ready for 2 hours or more.anay way to workaround this?ANy related input would be appreciat...

Hello,Do you know if I can trigger a popup on Cisco Finesse through Workflow on incoming email and chat ? (Working on UCCE + ECE 11.5)From my understanding, I have to use Finesse API to get events and trigger an action on incoming Chat or Mail.Thanks...

Need to  know all possible values for the below fields :1. amdTreatmentMode2. campaignPurposeType3. rescheduleCallbackMode

what's the best way to test the screen pop gadget on the sandbox.I have an agent 002 logged into the system. is there a simulated call function I can use. Or do I have to setup a new  computer on the same network?thanks,Joe

HiSince it is not possible to group by or filter by CSQ in Finesse with the Live Data Gadget just changing the view ID does not user the default filter in the specific report.. So I've created two Gadget to show two different CSQ Live Data report but...

Scenario:    A wechat customer selects a business type(such as business consulting or complaints),then initiates a request to the agent. we want to set some information to the attach data(sucn as customer Chinesee name or business type) before routes...

What's the best way to access finesse data via an SSIS package?We want to pull Finesse data daily into our data center WITHOUT user interaction.How best is this done?

Hi, I am using the campaign outbound api to perform create/read/update/delete  campaigns. There are certains xml elements whose values are constants, but I am not certain on all the possible String values for these elements. They are :1. amdTreatment...