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HiSince it is not possible to group by or filter by CSQ in Finesse with the Live Data Gadget just changing the view ID does not user the default filter in the specific report.. So I've created two Gadget to show two different CSQ Live Data report but...

Scenario:    A wechat customer selects a business type(such as business consulting or complaints),then initiates a request to the agent. we want to set some information to the attach data(sucn as customer Chinesee name or business type) before routes...

What's the best way to access finesse data via an SSIS package?We want to pull Finesse data daily into our data center WITHOUT user interaction.How best is this done?

Hi, I am using the campaign outbound api to perform create/read/update/delete  campaigns. There are certains xml elements whose values are constants, but I am not certain on all the possible String values for these elements. They are :1. amdTreatment...

I am trying to find out if this is possible. Right now I am developing a CVP application with 9 different menus. The menu prompts you to press a number, that number plays a message. I would like to add a menu after stating "press 1 to repeat or press...

I have created a gadget using Finesse 10.5(1). What is the correct syntax to send a DTMF string?I am trying to send the DTMF string while on a call. When I run this code nothing happens; not even an error in the web console.This is what I have so far...

I'm not sure if this is a bug or just normal behaviors of Finesse with Reason Codes on UCCE.For UCCE, when you change the agent reason code using Finesse the Supervisor Finesse screen does not show the reason code of the agent.  The agent state just ...

Hey everybody!For my job, I need to design a cisco agent interface from scratch. To do this, I need to be able to listen to finesse API notifications. I found out that those notifications are pushed through XMPP (which I can retrieve fine using Pidgi...