Hi folks,Please confirm does the Cisco IP Phone 8851 displays the Authentication Code when dialing from Cisco Finesse. Please clarify.Regards,Ritesh Desai.
I see that finesse.js has a value for firstName and lastName but I didn't see userID or userName.How would I get the logged in username for the purpose of populating a 3rd party embedded app?Joe
We are using Call studio 10.5, my colleague change his wsdl to https, for example, https://domainname.company.com:8444/project/generic?wsdl.The old way I called the mule is, save the wsdl from ip address, and load the file into Web Service element, p...
I am trying to import the finesse.js file and there don't appear to be typings, nor is it part of npmjs.So I assume it's global and I will need to use the exports-loader to install it into my typescript project.Has anyone done this?
'Hi,I am making some reports from the UCCX database. To examine the database I use SQuirrel.In the documentation it states that the total connection time of an incoming call is found in:contactcalldetail.connecttimeI assumed that this would equal the...
Possibly related to the other issue just recently posted but looks like a slightly different scenario. Creation of new fields works OK but creating a fieldset and adding them fails with authorisation error referencing the field just created. 12:2...
When using the Java SDK, I start the connection and it works fine for a while. But then eventually I get a message like this:com.cisco.thunderhead.errors.UnauthorizedRestApiException: null: RestApiError with errorType: unAuthorized, errorData: NonBlo...
Hi All, My questions is regarding to the formula of Agents utilization percentage in UCCX, as its will help us to determine agent's needs. I'm looking reports that provide me this section /or the formula that I can used to calculate the utilization p...
Hi,I'm looking for some help with remote control of CVP servers - specifically some way to perform a graceful shutdown of CVP remotely in the same way that the Ops Console does this .. I've looked at CLI commands and the CVP API commands available bu...
Hi,1) In group report how to display the report with expand all groups?2) How to cahnge the summary row with different background color?3) When in calculated column division by zero display error and not 0 like in previous version.4) Problem with thr...
I am using context service SDK 2.0.1, and it is attempting to hit hosts that are only accessible from the Cisco network, causing requests to fail when made from clients without internal cisco access. It was my understanding that context service was i...
My Context Service code relies on a set of fields and fieldsets on the Context Service objects. I used to be able to create these without issue, however, now Context Service complains. Any idea if anything has changed on the Context Service side rela...
Hi,We are trying out UCCX Lab. Our purpose is to display Finesse info in Atlassian Confluence. It allows to register external gadgets in Confluence by providing the url of the gadget. For example, which is the valid url below or something else?https:...
Hi, everybody,Now i have a issue. I use uccx 10.5 for a small company.In finesse desktop page, not display CSQ when has a incoming call.My uccx have create 3 CSQ : Sale, Support, CustomerCareIVR script : press 1 to Sale CSQ, press 2 to Support, press...
Hello,I have a platform where the customer wants to change the Certificate Information already configure.Checking the doc, the only options I see is to reinstall them again, is it that the only way?RegardsArturo Vazquez
