We are looking to pass Idle/Wrap-up Codes and Queue metadata and map it from Calabrio ONE side to WxCC side. how can this be done in WxCC?There is a document attached (Calabrio documentation) but it is talking about creating global variables in wxcc ...
Forum Posts
We have a dept that wants the APS customized, since that can't be done, I plan on building a custom Dashboard to display the team data they want the agents to be able to access. However, I would need to remove the APS. As the title states, is it pos...
Hi Experts,is there a way we can give write access to only few ICM scripts to WFM team.regards,Kavle
Hello, Do any one know where we can create/ modify the variables like Talkingout , TalkingIn. I am working on below formula but its not allowing me to save since I dont have the variable name TalkingOut. Below is the screen shot what I am taking abo...
In one of my UCCX scripts I increment priority of the call as it waits in the queue. So call entered the queue with low priority and then I keep incrementing the priority until it's at highest priority.How can I achieve the same in WxCC ? If I use qu...
Hello , UCCX version 10.5.1I configured new agent aand he get's the error Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator. I can't find any problem with the configuration ...
Resolved! WxCC Agent State Visualization
Quick question on creating a simple Visualization to display agent state and idle code name. I've crated the report and have it embedded into the agent desktop fine, but I can't figure out how to get around adding a 'profile variable' into the visua...
Hello everyone, I need to extract chat transcript once agents completes the chat request and post it to a CRM. The environment is SSO, so ece agent use finesse token to login to ECE gadget as well once they sign into finesse. The "activity api" (/...
Hi Is there any way by which we could export the dn list,its call types and scripts associated to it to excel.We have almost 100 scripts out here with diffrent dn and call types and i need to document these information.I know i can use the call type...
We have the email channel working for inbound emails which get routed to helpdesk agent(s). Since the agent and the email initiator are going back and forth via the agent desktop client, looking for a way to send the full email correspondence at the ...
Hello Everyone,We have UCCE 12.6 with Finesse . We need a way to identify who has changed the agent status in Cisco Finesse.Regards,M.Sherif
Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
Hi there,I am having trouble using the Cisco CCX Editor with a company VPN. When I am at office it works properly. When I try to open it from remote, either it doesn't start at all, or it starts and then I have problem reaching the script repository ...
Hello,Our customer has PCCE 12,000 seats with multiple CVP servers, version 12.6.1. Each CVP server is also a Media server.For Agent greeting, I see that the greeting files are only written to 1 media server. I read somewhere that the recorded files ...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
