IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
  • 1 replies
  • 0 Helpful votes

Resolved! On-Prem UCM and Flex-A

Hi All, We are upgrading a customer with an on-prem UCM/Unity/UCCX/IMP and utilising Flex-A for licensing. How does this work? Will the licenses get dropped into the smart license account, do I need a webex control hub to manage these or what? I just...

Mirrored phone WFH

My desk phone CP 8811 at work has the same extension number as my WiFi phn at home CP8861. Recently the desk phone line keeps lighting up and showing activity while the WiFi phone at home is going crazy. The WiFi phone is flashing it’s display, initi...

Resolved! How to download cnf.xml file from TFTP

Hi All, I want to download the phone config file, I am able to download the SEPMAC.cnf.xml.sgn file from browser by using TFTPIP:6970/SEPMAC.cnf.xml.sgn but i am unable to download only cnf.xml, is there any way that i can download from TFTP CLI 

Yenosh by Beginner
  • 5 replies
  • 0 Helpful votes

Resolved! Translation Pattern Fax Question

I'm working with cucm 12.0.1I have several cisco ata186 connected to fax machines One of my translation numbers doesn't work with faxes but it does on our 7942 phones. This number did work in the past on fax.  Last year.   The settings for the Transl...

EMcBride by Beginner
  • 11 replies
  • 0 Helpful votes

cannot Play message to calling party and but can transfer to called number ; hunt pilot method used.

i have a requirement to play voice message to calling party and then transfer to called number . This should happen for both internal and external incoming calls.I came to know this can be achieved in two ways:1. Hunt Pilot2. CUC I followed hunt pilo...

jaheshkhan by Enthusiast
  • 3 replies
  • 5 Helpful votes