Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi,We have a CP-6871 Multiplatform phone on which we defined the softkey PSK 1 as: fnc=sd;ext=1234@150.20.30.40;vid=1;nme=TestPSK1 is available when the phone is connected (while on the call). When the user clicks that key, a SIP REFER should be sent...
I have a new CUCM 14.5 cluster that was setup recently without DNS enabled, nor a domain defined. It is primarily used for down-and-dirty wifi phone calls on campus. Anyway, I now have a need to get Jabber working for softphone functionality. Jabber ...
Hi all, Is there an SPC profile compiler for the ATA190-series voice adapters, specifically the ATA191 or ATA192 Multiplatform models? I've not been able to find one in the Downloads section of their support pages, as I would have found in all previ...
Hi,I have a lot of alerts generated in my CUCM servers named AuditLogOverFlowDueToLogRotation.This alert appears every day for a week and does not disappear. I understand that this alert indicates that the audit log overflow occurred. An existing aud...
We have a (2) node ISE cluster running version 2.6 patch 11 and are trying to set up new Cisco C9200 switches running IOS 17.6.3. We are noticing issues with our Shoretel phones that when they are connected to a port that is configured for ISE authen...
Hii have one hunt pilot 7766 for my helpdesk. it has 3 extensions 7211 7222 7233 assinged to each support agent. two work in morning shift and one guy works in night shift. i have a request to allow them to forward a call to their cell phone from the...
Hi All, I'm trying to find out why users cannot log into CUCM with their own UID's. They are partof the correct user groups, LDAP looks good from the admin pages when I save the config, I can see the users have been downloaded from LDAP but no sucess...
I need the differences between these two ip phones and the similarities between also. Also please tell which model is suitable for now.
Hi, About UCCX with CTI ports and Call Control Group. 1- When all the agents are busy and a new inbound call arrives, the call is pending; but does this call use a CTI port? 2- Can we monitor the CTI ports in use? Regards,
We had a very unfortunate timing. The server hosting the VM for the publisher had a short in a drive when it failed corrupting the image on the same day that we replaced the 3rd party self signed certs but before we backed up the system. Yes then I...
HiWe have a customer where we have configured SNR to MS-teams, and this works.What we want is encryption between CUCM and the CUBE that connects to MS-teams. And this we can't get this to workTo configure encryption between CUCM and CUBE is quite str...
Hello everyone.Without going to deep into the details, I'll try to explain what we are needing to do.Our organization participates in a public program to provide assistance to our members to address issues they have. The agency that manages the progr...
Hi,We are trying to establish TLS between a Cisco 6871 multiplatform phone and our sip server. The server uses a custom certificate derived from a custom CA.Even though this custom CA is already loaded to the phone via the Custom CA Rule, we get an U...
Hello Everyone,We have an HA CUBE on 4351.With our monitoring tool we see the SIP provider is sending us 200M but the tool shows we can only use 13.5M. We have a major call quality when reaching the 13.5M. We are unable to see where this cap is in ou...
HiI work in a hospital where prompt communication with the clinical team is vital.In order to contact the person on-call, we have to go through switchboard who connects to the individual's work or personal mobile phone. There is often a delay in acce...
