IP Telephony and Phones

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Hello,currently, I am in process of creating new call center with CUCM 9/UCCX 10.5 and Finesse. All the calls right now deliver CTI Route Point id rather than callers id. What do I need to so I get original callers id?

GWaldbin by Level 1
  • 1 replies
  • 0 Helpful votes

I'm trying to download some CDRs via RTMT. When I try, I get the error: "Operation failed as following file is not allowed to download" Then the file name of a CDR or CMR file. (Clicking close just brings up another file, ad infinitum) Suggestions as...

Hi, I am having a problem on a CCME with a SIP trunk to the provider and a couple of SCCP phones.In short call pickup is not working any more, according to my knowledge this was working and nothing changed in the config. When I call from outside the ...

Resolved! QoS Question

Hello,  I have run into a 3rd party SIP phone and had a questions about QoS.  These phones mark packets with Class Selector 3 (CS3) decimal 24.  If I am using AutoQoS on the switches and standard QoS that recognizes Cisco Voice Packets with their tag...

Greetings,I have 2 routers CISCO 3825 with a VIC2 2E/M card and CISCO 2851 with a VIC2 2FXS card on the WAN and want to configure voice communication over VOIP. We have plugged in a phone line on the CISCO 2851 with a VIC2 2FXS and we are getting dia...

kombe by Level 1
  • 1 replies
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Resolved! Voice Class SIP

Hi NetPro,We are using SIP to control our Voice Gateways. How do we do fallback from primary CCM to Secondary CCM in SIP environment?Do we have anything similar to:Voice class h323 1h225 timeout tcp establish 3in SIP environment?Thanks,MK            ...