Hello. We are currently using Unity Connection 12.5. Per Cisco documentation, only 1800 users can use Single Inbox per Unified Messaging service configured. In order to provide a user with the ability to use Single Inbox, you must give them permissio...
I need some help.I am new and not sure what is going on. I was looking at some reports and noticed a lot of abandoned calls to a particular extension in our call manager.I tried tracing it and got nowhere. The report shows the calling number as one ...
hello, I need support to understand if it is a bug or problem already identified with a possible solution, desktop phones of a particular model are not showing me the corporate directory service to make any queries, it simply does not show informat...
Hello, I've done extensive research on this topic, and have not yet found a solution that works for me. I have a SIP Trunk in CUCM connected to our CUBE, which is connected to AT&T for PSTN. We are having problems forwarding internal numbers to exter...
We have several assistants that have an instance of their boss's extension on their handset. If a call comes in on one of these lines and the assistant answers, how do we "transfer" that call into the boss's office when its on the "same" extension?
We have 5 users using 8861 phones with expansion modules and each one of them have the others DNs on their phones set to "flash only". Out of the 5 one user's phone rings even though it's set to flash only. Any suggestions as what to try? When adding...
I have a requirement to provide speech to text transcription for voicemails. I see that we are not licensed for the SpeechView feature within Unity Connection. We are running Cisco Unity Connection version: 11.5.1.14900-11. Has anyone used this f...
Hi all,I have a proble with my 6941 Phone, some of the have the version 8.5.3.0 and 8.5.1.66.22, I have the version SCCP69xx.9-0-2-0 on my call manager 7.1.3.30000-1 on Device --> Device Settings --> Device Default --> ...
Hi All,I am using a CME for call routing,when a call is made the Cisco Phone displays "VOIP User:XXXX",where XXXX is the DN of the calling phone.Could anyone please help me with the procedure to update the Username in place of XXXX?Voice register and...
Hi,We noticed that on one of our phones in particular, the 8861 (which is connected to the network wirelessly due to lack of available ethernet ports at that desk), the volume sounds rather faint, especially with external calls, even if the volume is...
I just hooked up an ATA 187 to a Konica-Minolta MFP and when I test to dial out, the numbers do not work. This is what happens... I press a button on the MFP to get a dial tone... I can hear the dial tone... then I start by dialing 9... 1... 888 47 ...
Hi all.We are currently operating Voice Gateway with the Analog Trunks connected to it. The Voice Gateway is registered over Internal SIP Trunks to the CUCM.The current connections is as follows:Phone-----CUCM-------Voice Gateway------PSTNNow we also...
Hi allWe have Analog Trunks at a SDWAN Spoke site. We noted the following issues:1. Incoming calls on the FXO is only delivered using G7292. Outgoing calls are only delivered using G7293. We are not being able to transfer calls We have tried to trans...
I have a CP-7841-K9 V09 IP phone and am trying to use it as a stand-alone device to communicate with my VoIP service provider . I enter my service domain (montreal8.voip.ms with port 5060), SIP user name and password, but it then refuses to connect. ...
my cisco phone is stuck on a certain volume how can i change that without going through admin support?
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