IP Telephony and Phones

HiSome of our user are using Genesys desktop to receive calls from free numbers.  They have cisco softphone but most of the time the Genesys application are unable to login and gives an error "Internal telephone error [58]. The problem is resolved te...

Hi monsters of IP PhoneI have a problem with that model:PSTN---->SIP--->VG----->H323------>CUCM 9.1The question is when the site stand in SRST Mode, the call can´t go to PSTN, specially when i use this commands in to configure SRST SIP:bind control s...

Are any additional licenses required to order the SX20 like there are on the C20? Or does part #CTS-SX20-PHD4X-K9  (quantity 2) bundle all required HD licenses for a 2 site deployment? Also, is the SX20 an ATP product still?

Hi Everyone,I hope you guys are doing well.I have a very basic question related to IP telephony. I am trying to make a lab to practice my voice certification. To be honest, i have very limited knowledge in voice domain since i have been in routing an...

Hi,We are using cucm 8.6.2, phones a sccp phones 796x, over the weekend, there was a power issue, and caused 3 floors phones lost registration/connection to CUCM, we would like to find out when the phones unregistered and when it is resumed registrat...

Hi,Is it possible to retrieve the Mac Address and/or IP Address of the PC thats connected to the phone. I tried to checked the dumps of the phone but it only verifies that a phone is connected but no additional information. Thanks.Phone Type: Cisco I...

Hi guys,I am troubleshooting a voice quality in a new deployment.I found many loss packets when issuing show call active voice on a remote gateway:GENERIC:SetupTime=35855252150 msIndex=154071PeerAddress=5963PeerSubAddress=PeerId=200PeerIfIndex=283Log...

HelloI have 2 7965 ip phones and one 7921. I am having serious issues attempting to push alert messages to the phones. I push the messages by involking a CGI/Execute url on the phone. And having a web server respond with the desired message. This is ...

Hello ;Dose Cisco SIP 3905 Phone support CMC ? When I entered the CMC digits after dialing the number , the phone did not do anything ??

Hi all,I have just tried to add the device for 8831 and I didnt see that option available? Can someone guide be to getting the device packages for this version. I went on the software download site and it didnt have any device packages for that versi...

I HAVE A CONFUSION ABOUT THE DIFFERENCE BETWEEN SRST AND MGCP FALLBACK. i WILL BE REALLY THNKFUL IF ANYONE CAN EXPLAIN IN DETAIL...

I am wondering if there is a reporting tool that will identify all of the Caller Inputs per voicemail box. We are finding that our system was setup with the Operator as the "0"-out, but we do not monitor that voicemail box. We have individual operato...

Hi All,I recently upgraded my call manager from 9.1.1 to 9.1.2 to accommodate a new device package. Do I need to also upgrade the unity connection which has version 9.1.1. Is there a cisco best practice that if you are upgrading the call manager serv...