Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Problem: when the receptionist is on line 1 and a call is received the caller hears 5 rings before the receptionist hears 1 ring. It appears that the configuration isn’t allowing for the call to go to the next free extension. Configured: 4 extens...
Hi all,I have a CUCM-BE 6.1.3 server at our home office and we are setting up a remote office with an MPLS connection. I have the MPLS link up, but am having problems setting up the router as a remote MGCP gateway. We have a PRI coming into the rem...
Question........Under MGCP Gateway Configuration, the media resource group list is set to "none." When set to "none," what does the gateway use? In other words, is there a default list that gets applied?Thank you.
Where in Unity Connection do you define the "0 Out" feature to all allow callers to transfer to an opeator or another extension without leaving a message?
Hello Everyone,I currently have a 3745 with VIC-2FXO's (non-battery reversal) and CUCM Business 6 using MGCP. I need to change the VIC's over to the M1 version, (battery-reversal for North America) to supply Caller ID to the IP phones connected to t...
Hi All,I tried configuring user account to access phone URL. I did follow the below steps:1. Create End user Account.2. Associate the device.While I am logging by using http://<callmanagerIP>useradmin. But unable to login.Could please help me If I ha...
Hi,Does the Cisco ATA 186/188 support ground-start signalling?I can't find any way to change the signalling option on it iin cucm 6.1.3. Seems like the ATA is onlyo designed for loop-start phones.Van
Hi,I'm running CCM6.1, as well as UCCX 7.0 for an IVR on our main incoming numbers. Additionally, switchboard runs on Arc Console. A great deal of department numbers go to either single numbers in pickup groups, hunt groups, or shared lines.I've been...
Aftter running the DMA on the 4.1.3 publisher, its not allowing to start the CTI manager sevice.. get the below error,"could not start th cisco CTI manager service on local computer"Any one know what will be the issue..Thanks in advance...
I am attempting to upgrade a client to UC 7. The client is running CM 4 and IPCC 4 on the same box. When running the DMA tool 7.1.3 it says, "DMA can only be installed on CM or CER Publisher". I would assume its failing because IPCC is installed bu...
Hi Guys,I am trying configure Extension Mobility in the CallManager version 4.1.3 and I did all step, but, when I go select the service in IP Phone It stayed in Request for same times and don´t connect and It return to option "Make Your Selection" in...
I am looking at a "record all calls" option for ipcc express and just wanted to check that QM has this ability?is there a seperate licence for this option?also does it only work with agent phones or can you use it on non agent phones?can you use QM w...
I have a customer with CUCM 7.1.3 I am trying to find an example "Department Billing Summary" report that can be generated by CDR Analysis and Reporting Tool. Can anyone tell me where I can find this example report?
Hey folks,I'm having an issue sending out calls from the CCME router. I can't receive calls either though i can hear the line ring when i call it. All phones re registered and have directory numbers assignedFXO configsvoice-port 0/1/0 connection plar...
If you have a Cluster over IP WAN config and the link between the two sites goes down , what can be an alternative solution in order for the two sites phoning each other. AAR will not work. Any other views / suggestions ?
