IP Telephony and Phones

I have CCME, and i want implement B-ACD, my need is for each call, the greeting must be heared and after that the call must be routed to the receptionist.I have tested the following config, but it doesn't work :dial-peer voice 1000 potsservice aaport...

I have a problem where a wrong dialpeer is getting matched to a number I am trying to dial and making the call fail.I am trying to dial a number "9141123456"9 is to "dial out"141 is a prefix to make the call appear from "unknown"123456 is the number ...

I having an issue with calls that have been placed on hold or parked have very low volume when they are retreived. We're running Callmanager 4.2(3) with MGCP trunking. No reports of volume issues until the calls have been parked or placed on Hold.

Hi all, i have the following scenario:agent1 has to worked in CSQ_1 and CSQ_2 depending o the day of the week. For achieve this, i have created two extension mobility profile, one for CSQ_1 and one for CSQ_2. To reduce login/password/extension remind...

HiQuick question folks about the NM-CUE.The NM-CUE supports 20 IMAP ports. Do these IMAP port connect between the CUE & Exchange?Does anyone have any documentation on how to configure this?cheersTT

Hi, Is there any operator console I can use that support SIP Snom phones? I have a CCME and a Cisco 7960 operator phone but extension are using third party (SNOM). I need to monitor the status of these extensions. I tried configuring presence but it...

Hi all,I created a TCL script which is geting the call, playing a wave file and route the call to the destination on a callmanager's cluster. If i use it on a Pots dial-peer, it is working good.If i use it on a voip dial-peer it is working good but i...

Can you setup meeting place express with NAT instead of putting it in DMZ. I have tried that but for external access it tries to redirect users to its internal DNS name and it does not display a web page. Any one else had this problem?

We have 112 Cisco phones on a CCM 3.3 Publisher and Subscriber here at Mesa Verde National Park. It has been installed since 2004 with very few VoIP related problems experienced since then. About 65 of these phones are 7912 models. We started expe...

Hi,My AC cannot see any entries in the directory. Call control works fine. When I look in the 'Application' -> 'Attendant Console' -> 'File upload' section on CM, It tells me 'CorporateDirectory.txt File Not Found'.I made a new comma seperated text f...

Hi,I have installed CRS 4.0 in the co-resident deployment model and now i am not able to log on to the CRS server. I get 'Unauthorised' message everytime i try to log into the server....i did follow the guide on the cisco.com to troubleshoot the CRS ...

Hello,I have configured a Routing Point and I want to forward a DN to that routing point. The DN is not configured on a phone, it's a DN that I have from the local telco on an E1 trunk. I am using CCM 4.2 . I tryed to create a hunt group and put th...

Has anybody heard anything from Cisco on an IP Phone with VPN software on it? It seems a logical product for teleworkers. Other companies have it already.