IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
  • 1 replies
  • 0 Helpful votes

BE4000 with old ip phones

Hey Guys,  I am planning an upgrade of my CUCM, am currently looking at the BE4000. The idea is to reuse all my handsets. Please say if these handsets will be able to use with the BE4000 USERS: 40-50 FUNCTIONS: ALL handsets: MODEL6921 Standard SCCP79...

FXO not identify Caller ID

Hi Guys,   My Customer have a Gateway 2921 with SIP Configured. In this equipment too having a FXO that not is identify the Caller ID. The Carrier told that identifier call is enable. Below the configuration FXO port. Are there another configuration ...

wilsonsant by Frequent Contributor
  • 15 replies
  • 0 Helpful votes

Resolved! Upgrading CUCM 9.x to 12.x

Hello,   What's the best approach of upgrading an existing CUCM 9.x to 12.x?   We have purchased a new BE 600M Server (M5) to run the new 12.x. My concern is, can I just backup the existing 9.x box using DRS and restore the flat-file on the new 12.x ...

How to setup location awareness for Jabber users that move between locations.

We have multiple sites across a large metropolitan area and for emergency response notification, whenever 911 is dialed, based on CSS, the call is routed through a local POTs line attached to router at the location.  The POTS  lines address is that o...

Device status timeout

How would I find out what the timeout status is for when a device goes from being registered to unplugged when it relates to the device status screen, see attached. We want to understand how long it takes from when a phone is showing registered to wh...

schwabcm by Beginner
  • 5 replies
  • 0 Helpful votes

CUCM SIP Trunk issues

Hi all,   we received a problem from a customer about their CUBE SIP , the customer can use the sip for out going call and it was working fine, but when people trying to call to their ip phone from outside, the phone will ring, when he pick up will n...

Kosi227 by Beginner
  • 3 replies
  • 0 Helpful votes

Caller ID

Hey everyone,   Got 2 questions that I'm hoping someone can help point me in the right direction.   1.  Is there a way to set external phone number mask for an entire device pool rather than setting it in each DN configuration, and if it is in DN con...