IP Telephony and Phones

Hello, I am hearing predefined music while unity transfers calls to CUCM using the number defined under Transfer Rules. The music stays for 8 seconds then only unity transfer the calls to CUCM. It's a new CH, and there appears no music for the exist...

At my company we have a new SIP line and I'm trying to direct the SIP traffic from Point A (SIP Line terminated at Cisco 2900) to Point B (Soft phone Vocalcom Server) Below is the config  Building configuration... Current configuration : 3498 bytes!!...

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we have a problem in dial-peers, if we create dial-peer with specific fax number it send the fax successfully, but if we use dial peer like 011[2458]...... it not even dialing whole number. kindly help

Can anyone please tell me about with example what is Change Management -   Service Mangement Incident Management - In IPT please tell me some examples also.

Hi , May i know where i can  configure enhanced idivert in Cisco phones. In soft key template it shows only idivert. Thanks Rafi

I know this has been covered before but I don't seem to have the same situation as others.  I am quite new to Unity and am filling in for the regular administrator, so please bear with me. When users press the message button, the call is sent to the...

I have acquired a set of 7940g IP phones.  I am running them POE and need help for my Voip provider to reprovision the IPs.  Calls/emails to Cisco state the service period ended for this model 7/31/2015.  The Voip IT tech needs access to the access t...

For years now I've struggled with keeping Telephony spreadsheets and BAT telephone number data exactly as it should be without being forced into a SUM or having the preceding+/00 omitted from the beginning of the number and I've finally figured out a...

i need to set outgoing calls from my cme to national , i have these configurations for directing calls to outside dial-peer voice 1 potsdestination-pattern .Tincoming called-number .direct-inward-dialport 0/0/0:15!dial-peer voice 2 potsdestination-pa...

Dear All, I am facing DTMF issue specifically from SPAIN location. We are having Cisco Contact center express setup with basic IVR. After office hours calls from the SPAIN redirected to HQ. For example when user dial spain toll free number after offi...

We are running CUCM 11 connected to two DPA 7630.  Some of the ports on the DPA are showing Down.  How can we troubleshoot why this is?

Hi My customer use CUCM cluser(Pub-sub1-sub2) with IP-Phone(secure) CTL. (install by secure eToken.) and the cucm certification date is expire soon. so we need regenerate CAPF. 1. How can we reganerate CAPF??(in this case, eToken need?) 2. If ther...