Unified Communications Infrastructure

When some dials my direct number, 4340, I don't answer so the call goes to my voicemail. I would like to configure Unity to send that call to my coworker. I know there are a ton of ways to forward a call to someone else.  However, I would like to be ...

Hi there,   We are running CUCM 8.5 and are fighting to get C2C up and running, after going through the issue with it not saving settings and then moving to latest version 8.1 I find I have one of two problems:  If I put in the fully qualified name o...

We have Unity Connection 8.6.2. The problem seems that Alternate Greeting becomes active at 12:30 PM till 1:30 PM everyday. I logged into PCA and can't find a schedule that we can change or remove. I can't find a schedule in Unity Connection Administ...

Can anybody explain me what all applications are included into this BOQ is this CUCM or Contact center express solution (Ex: cucm,cuc,meetingplace,presence,contact center express) and which part number is for user license.I highly appreciate if some...

Do anyone know how to capture the call activity for each Cisco IP Phone?Is there a way to setup an alert once the call acitivity happened on the particular Cisco IP Phone?

I'm not sure if I've seen this topic posted anywhere. I have a dell 1950 server with cucm server preloaded. I'm trying to figure out the cable connection that is made to the switch and how to set it up using VMware, or if there is another way.

I am unable to get into the GUI. Running CUE 2.3 on a 2821 running IOS version 12.4(11)T. I accessed the cli and changed the web admin password have reloaded the module and reloaded the router but still no dice.

I am trying to use the WebEx Connect Import feature to turn off the SoftPhone tab for a select list of users. I am hoping that I can specify the CUCMClusterName to something that is equivalent to manually setting CUCMClusterName to None (this removes...

Cisco Forum Members:Is there a way to view Call Manager calls real-time?The application is that someone picks up an IP Phone, dials an access code to overhead paging, then fails to properly hang up the call as which point their subsequent conversatio...

I have recently found myself in charge of a seemingly dated Cisco telephone system. I have a MCS 7800 Media Convergence Server, Cisco Unified CM Administration v. 6.1.2.1000-13 and Cisco Unity Messaging 5.0 Build 5.0(1). The support was allowed to la...

Whenever Users login to any of the UC applications (UCCX, Unity, UCM, etc.) it requires the username to be case senseitive. How can I change it so that the username is not case sensitive?