Hey any one can guide me to integrate SIP dialer to UCCE 8.0???I need to know how to configure it in the UCCE 8.0.If any documents for configuring SIP dialer in UCCE8.0 kindly share the link..I need the procedures and steps..Thanks
Hi all,I'm setting up an ip phone system with callmanager express 7.1, in order to play a welcome messange (only). should I use B-ACD or not? or is there are other simple way to do this?when someone call the number, he should hear a welcome messange ...
Hello,I'm having a rather unusual issue with Cisco Agent Desktop that I hope somone could give me some insight on. First let me give you a little background. All users in the company, over 300, were on Windows XP SP3 using CAD 4.5.7.4. It was then...
Hi all,Firstly I was using the single CUCM7.0 server with the single UCCX 7.0 server. Now I am going to add the second CUCM and UCCX in the cluster. I was first configured the UCCX server as a single node. Now I have to configure this as a first node...
I have an issue on a particular machine that is running CUPCv8, when a contact is selected within a group listing, the detailed contact information window is partially hidden behind the main CUPC window. Does anyone know how to resolve this issue?Th...
Hello All. I hope to get some guidance on the following upgrade scenario as the community has provided great insight and assistance in the past.Upgrade scenario - Physical MCS7800 series SW version CUCM 6.1.3.1000-16 with Pub/Sub to Virtual CUCM 8.0...
Hi,I have idivert configured in the softkey template for our assistants, and for our administration, and when i call a phone and press the idivert button it sends the call to voicemail, so that works well.Now when I have a call come in to the assista...
All,I have a new employee who is partially deaf. This user requires a telephone on my CUCM/IPCC system to take calls for our servicedesk. Here is my challenge that I was hoping some of you might have already faced and solved and be able to give me so...
HiUnity 5.X in UM mode - Which unity accts can I take off "domain admin" group after install (ie unityinstall, unityadmin, UnityMsgStoreSvc, UnityDirSVC etc..)and if I do so, what is the impact or if I want to upgrade in the future?Thanks
I'm trying to find out who placed a call to whom on a particular day and time. A subscriber receives a blank email periodically with no "from" statement, just a timestamp. They don't have unified messaging. I want to see if the transaction logs (lo...
I currently running Unity 5.0(1) Unified Messaging with Exchange (Failover) patched to ES 86. The OS is 2003 SP1. I have also run the SUW 3.0.07. I am not finding any documentation on installing SP2 for the OS. Any help or direction would be grea...
Hi, I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.I have two scenario, and I want to know if are normal or not: 1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the othe...
Hi all experts.In CUCM 7.x, if i am using DHCP to assign IP to ip phones, can i track any ip phone's IP via its extension ?For example, there is John with extension 1001. If i want to know, what ip is currently used by IP phone, can i see it ?Thanks ...
An intreging question from a customer.How deep can the Call handler tree in Unity Connection?I have looked around and do not fine anything that specifies an upper limit although, there is probably a practical level to maintain control and sanity.Any ...
Hello, I am experiencing a problem with IM chat between CUPC 8 clients. We have CUPS 8.0.4 (upgraded from CUPS 7.0.8) and CUPC 7.x / 8.0.2 and 8.0.3. When exchanging IM between a CUPC 7.x and 8.x client everything working ok – delivery of the messa...
