Hello, we are using IPCC Enterprise 7.x with all calls connecting to our VG (12.4.6XT) and CVP 4.0We have been asked to monitor and supply reports for 'all trunks busy' and 'trunk utilization' from our Voice Gateway.I'm not too sure where to start on...
Hi Group,I've EM users using Mobile connect. I've associated End user with Device Profile but no primary extension. With this configuration each UM user consumes 4 DLU lincenses. I read in following documentation (Page 2) that if I associate the Adju...
I am trying to calculate a common metric called: Agent Utilization. There doesn't appear a report that does just that alone... I'm trying to compare agent talk/work times against group talk/work times. Calls PresentedNumber of calls routed to the C...
My company has just deployed a CME at a new location and we had one user call 911. I know this is a regular occurance but my manager has asked me to find out which phone it came from? I can see from the logs what time it happened but how do I trace b...
How can I tell if the Names Tuning service is working on my Speech Connect server? I just installed the license but when I look at the reports section, I don't see any Client Recognition Summary Reports or Failed Utterance Reports. Are these report...
How hard is it to change the name of a CUPS server? Can it be done without touching every client? I assumed that this wasn't possible, but a recent post seemed to suggest that the client pulls the server name from the server after loggin in. So wo...
CUPC Client 7.0 (2.13496) doesn't work when using a PCMCIA NIC, but when using built-in NIC it works, even when I disable the built-in NIC, it still doesn't work. I can login to the client, but it stays greyed out and doesn't function.
Webview gives an error when a user utilizing IE 8.0 tries to run a report. None of the fixes mentioned in the other threads have worked. Does anyone have a link to any statement by Cisco that this browser is explicitly *not* supported for Webview, or...
Hello Everyone,Where can I find the 'MAX CDR records" in CCM version 6? and what is the appropriate value to be set? Should it be left to default value?Thank you very much in advance.
Hello,While I add the Speed Dial numbers, I get "database update error" error message. On Cisco website the solution is disabling the Antivirus. But it still gives me the same error message although I disabled my antivirus!!!I use CUBAC Version 3....
Litle blank here on my side...I can't remember where the He.. I need to go and configure to enable the e-mail alert for Cisco Unity event.that kind of mail error :Cisco Unity server Error event, CiscoUnity_Notifier[1034] on UnityCisco Unity server E...
I put an IP address into the login server on the Windows CupC client V7.1x. I want to put a dns name, but CUPc will NOT save, it keeps going back to the IP address.What am I missing here?
Received the following error. Subscribers say their accounts are working fine, but Unity says to delete and re-add the accounts...0:(error) Internal dbWalker error:-2147467259 ([Microsoft][ODBC SQL Server Driver][SQL Server]I/O error (bad page ID) de...
HelloI'm planning to configure a clustering in me voip network, my CM 6.1 is running 7825H3 server, but i have another server 7816H3 server also i have a HP Proliant DL380G4, and i was looking for thrid party server supports, and that particulary ser...
