Unified Communications Infrastructure

Hi All,We have implemented Wrap-up Time with our agents along with Automatic Work which is working, however we have found that if we have 5 of the 6 agents talking and one in wrap-up if a call comes to the queue rather than holding it, it will presen...

Our server team is balking at entering the root Id and password into PCD in order to do a migration from 8.5 MCS to 10.5 VM.  What is the reasoning in requiring this?  The PCD is on the same host as the VMs that were created with OVA for the 3 call m...

Hi ,I have vcs, lync gateway vcs and lync server 2013 to call between codec 60(registered on vcs) and lync client(registered on lync server). My b2bua is alive already. I can make a call from endpoint codec(362@vc.test.com) to lync client(test@vc.tes...

Hey guys. Just wanted to know if anyone has ever changed their presence domain ? Actually my customer presence domain is COMPANY.LOCAL but I would like to change it to COMPANY.COM in order to deploy expressway and federation in a much proper way.I do...

Hi, We are migrating our IM&P (along with CUCM) from 9.1(2) to 10.5(2). Using PCD for upgrade.We go the CUCM upgrade files using the PUT tools. Cannot find the files for IM & P upgrade.PCD accepts the CUCM file as valid upgrades for Unity and CUCM. I...

Hello, we have a CUACS 10.6.0.1872. We have this issue: during a consult transfer (for example), the call is not automatically held when we select the Consult Transfer in the Call Controls, but it remains active until we digit the number and we press...

  No AXL Remote or LDAP Servers were found. A Unified Communications Manager and/or LDAP Directory server integration is required to import users.how to solve it ?

 Hi guys, i have a new router with CUE 8.6.10 am trying to run the wizard and an error appears " "login as administrator failed"the username and password is 100% correct also the below commands exists in my configuration"ip http serverip http authent...

On CER, Switch Port Details, I see the ERL Name, Switch IP Address, IfName, Location, Ext, IP Addr, Phone Type, and Port Description.  When an email alert is sent it says:EMERGENCY CALL DETAILS (Generated by CiscoER) Caller Extension : 7555 Zone/ERL ...

Hey All, We have an AD setup and are trying to get the Microsoft AD pictures to load in jabber.   Currently it's blank. Using the jabber-config.html generator..  we get the following XML output.    <Directory> <PrimaryServerName>10.0.1.5</Primar...

We have an EX60 deployed in an enterprise environment, and it's sitting behind a NAT. Wecan register it directly to a CUCM 10.5 system within the same enterprise. However, becausethe EX60 is deployed behind a NAT, the IP address that shows up on CUCM...

what are the manager-assistance services with cucm 10 and how to configure them?