Unified Communications Infrastructure

I am viewing the raw Meeting Detail report (rawmtdet.csv) and wanted to confirm the following.  Is the column labeled "ActLenOfConf" the total of AUDIO minutes/duration of the call?  Is column labeled "ActLenOfDataConf" the total of WEB conferencing ...

I have a new UCS C210 M2 box, I have a working call manager cluster on 7.1.5 on MCS servers (I recently upgraded CUCM and Unity connection to 7.1.5)I would like to migrate over to the new hardware - but I understand 7.X isnt valid for VM, also my old...

Hello everyone,Good day!I was advised to configure IP Phones with DNs ranging from 1900 - 1999, it was said that those ext numbers were contracted to a Telco.Are those what they call "trunk lines"? From outside, you can call us via 622 + (1900 - 1999...

I'm not sure what I have configured wrong but when someone reaches one of our auto attendant call handlers and accesses the dial by name directory it always transfers the call straight to voicemail as opposed to ringing the user's extension. Please a...

   Hi people, I am making an upgrade of CUEAC from 8.5 to 8.6. My question if I need some additional license. I have full license that was purchase and was activated.Regards.-Federico Maglietta

Hi,I am experiencing failures in playing back voice-mails through view-mail client. The issue is intermittent and only happens when the user tries to play back the message from phone. Play back from PC speaker works fine all the time.Unity server 8.0...

Hi,After working for a month, my CUCIMOC client stopped working, The message i got is: "Cisco UC has stopped working" the details are:Description:Stopped workingProblem signature:Problem Event Name: APPCRASHApplication Name: cucimoc.exeApplication Ve...

Hi everyone. I would like someone could help me to configure a SIP Trunk. I have to connect a CUCM 9.1 to a  VoIP service provider. This SP have send me the next informatio. a Host name of the SIP Trunka User and Password. I have nerver configured a ...

I have successfully upgraded UCM from 8.6 to 9.1 and am now trying to upgrade CUPS from 8.6.4.10000-28 to 9.1.1.20000-5 (which I guess now makes it IM & P). But during the upgrade on CUPS it is failing with a message in the logs.I am running 9.1.1.20...

Hi,We are experiencing this problems:Issue 1     4 second delay in transfer.    Resolve = click on the Option > Preference > Call Transfers > Check “Perform Blind Transfer”    Issue 2    Pop up Box “the person you are trying to call has a presenc...

Hi,I have a sip trunk terminating on a CUBE. On the CUBE, I hard-code the dial-peer 211 with G.729 codec. On an inbound call to a DID terminating on the IP phone, the call negotiated g.729 and completed successfully. No issues.Now I created a voice c...

Hello everyone,I am having a problem generating a new License Request from ELM.It was required to me by Cisco Licensing in order for them to provide me a new License file.Here are the steps that I made in generating a new License Request from ELM. (S...