Unified Communications Infrastructure

I'm configuring a new UC system. We're using 6921, 7942 and ip communicator phones.We expected to consume one Basic license for the 6921 and one Enhanced license for each 7942 and ip communicator phones.But the license usage report is assigning any i...

           Hi Team,Our customer has Unity connection 7.1.5 and not integrated Unified messaging, voic mail is accessing only through phone (Voice mail box not e-mail inbox)one of the users requires his voice mails to listen from headset and save some...

Hello EveryoneI have a question with Cisco ELM clould be co-resident (converge) in an server MCS 7835 I3-K9-CMC2 more the CUCM and  with 1139 users Thanks for your commentsBest Regards

I am trying to config my VOIP router to make and recieve calls in my Lab.  I have been able to VOIP to VOIP, make VOIP to Landline calls, but can NOT Landline to VOIP....I have read just about all the online forums and guides and still can't figure o...

Hi folks, after recent CUCM and presence upgrade from 8.5 to 9.1, where did the CTI gateway profiles go?I understand that a lot of the presence side of things has moved now to CUCM, but cannot locate the CTI gateway profiles.thanks      

Hi guys, I have a CUCM 7.0 environment set up where I had a CDR Billing Application Server configured and working through a SFTP connection.  Yesterday there were issues with the Billing Application Server that required a reboot and when the system c...

Hi guys!I have a problem and here is what happens...I have CUCM 8.6.2 and two SIP trunks to 3825 CUBEs, CUBEs have SIP link to provider. Each SIP trunk on CUCM is set to separate RouteGroup, and I put them to one RouteList.Problem occurs when I make ...

Hi All,I am about to implement extension mobility on CME 9.1 for 32 IP phones. This is what I understand that needs to be done.1.Configure EM Service :2.Set up Logout Profile:3.Enabling Ephone for EM:4. Set up User Profile:I am able to see alot of co...

When an outside caller calls my AA number, he will hear the AA greeting. Then he can only press 0 to connect to operater. I also want to let the ouside caller to press extension numbers which he has known now. But the extension numbers have not in su...

Hi All,I'm having an issue getting presence inter-domain federation working with lync. Viewing the trace for the "Cisco UP XCP SIP Federation Connection Manager" when I attempt to send a message from the presence client to a lync user I see the below...

Hey guys,I'm a little bit confused, but is there any way to import group members via BAT into existing pickup groups???Unfortunately my colleague already created the groups but he didn't insert the members at all.I'm talking about 200 groups with dif...

Hello,I have an existing customer running Unity Connection 7.1(5) and we are upgrading to 9.1 at the same time we are moving from physical to virtualised hardware.The upgrade guide says we need to use COBRAS to dump the existing config and reimport i...

I have configured Outbound SIP dialer on Contact Center, but outbound calls are failing. Can someone please vet my gateway configuration. It is an mgcp gatewayvoice service voip allow-connections h323 to sip allow-connections sip to h323 allow-conne...

Hey All:I've browsed the previous articles about meetme password protection. Is anyone in a position to advise on the Unity Express side of the Config? Especially about the custom script for getting the user to enter a password?I have the CME bit nai...