Dear All, I cannot play prompt of Network VRU for PM. I try to debug the logging on VXML gateway and found something about URL for Media server doesn't have the IP address as capture below: Does any one know this issue ? *Oct 26 12:44:25.367: /...
Forum Posts
Hello, We have used Social miner for Agent callbacks, we have huge wait times in the contact center. the social miner tasks created tasks are getting terminated if not answered within 1 hour. Exactly at 3600 seonds tasks are getting killed, please ...
We are looking to upgrade our current 10.5(1) to PCCE 10.5(3). Has anyone had any issues with this upgrade or any gotcha's along the way. From what I understand it's just stopping all services on side A and side B and running the installer on side...
I have a customer for a particular group they get multiple 50002 Not ready code in their CUIC reports.50002-which usually means a CTI OS component failed, causing the agent to be logged out. This could be due to closing the agent desktop application,...
Usually, for a unique RouterCallKey in a day, we can find 1 RCD record and several TCD records. But we found that some of the calls in RCD cannot be found in TCD. Why this occurred?
Good afternoon all We are using a custom gadget to populate 2 call variables. We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state. My thought we can have finesse look at the cal...
Hi , I am looking for some information regarding Cisco Finesse integration with Fiserv DNA Thick Client where in when a call lands on the agent desktop, we can screen pop the DNA Thick Client. Thanks in Advance Anmol Jain
Hello Everyone, I did the synchronize failed it show message of "doBulkInsert for team collections failed with do rollback: SQLException: Not in transaction. Does everyone know the problem as capture below: Thank you in advance.
Hello everyone, I cannot import the report template of Templates_CCE_11.5_AF_HS_11.5a that download from cisco website it shows an error as below Does anyone know how to do fixing this error ? Thank you in advance.
I had an issue when configuring outbound option HA on pcce 11.6 When I active mode HA on outbound option, the Rogger B alarm ( pic1 ) 2. After that, I config MR_PIM and SIP Dialer, MR_PIM can not connected ( pic2 ; pic3 )
We currently have PCCE 11.5. Every once in a while Side B will become active. Is there a way to set an alarm or receive a notification when our PGs are active on Side B? Is there a guide that shows how this can be setup? Thanks,
Resolved! Admin password change
I am looking to change the admin password on my PCCE environment. Is there a documented process that needs to be followed to change the admin account?
Hi Experts, Was wondering if it is possible to create 2 Lines (Extensions)for a single agent and both the lines can be used in the Finesse Agent gadget, so that Agent can receive incoming in one line and the 2nd line can be used to dial outbound ca...
I'm looking to use refer transfer. At the moment we route calls from CUCM to CVP, we have a label in a script which is an internal CUCM hunt pilot. The installers set up a default dnp in CVP which includes 60 sec RONA timer - I'm looking to change ...
I need to check if an agent is logged on - easy but I need to check if they are idle ie available to make a call. I tested using If statement ready>1 with X as going to announcement but it seemed to fail 1X agent logged on Made a call to the same ...
