Contact Center

Hello, i've an issue,we have 5 agents with Cisco UCCX 7 (Premium).when these is an incomming call, first of all they see CTI route point and when the call handled, agent see just calling phone number, but not name.Is it possible to make that an agent...

Hi there !I'll upgrade the IPCC 4.0 to UCCX 7.0(1)SR3, but I'd like to upgrade the CAD before.. is there a CAD version that works with both versions ?Compatibility matrix just show a CAD 6.6.1.200 ... and it's not in the download page !Thanks.Andrei.

Hi,For my UCCX deployment i want to use a script which will first capture the last 3 digit dialled number(called no) based on that 3 digit it has to select the particular Queue.There will be five queues.Iam new to this script editing any one help me ...

While users are in a queue they will eventually hear a message stating that they can press "1" to leave a voice message. Once the message times out users are no longer able to press 1 (since the menu object has timed out). What can I do in the scri...

Hi Guys,I had this question from one of our IP Tel Engineers. The reason being it's quicker for him to create 1 Route Point and then create multiple lines(DN) for that RP.However, I have never done this before and not sure if it's going to work or if...

Can somebody provide me costs analysis for UCCE and UCCX.I want to know that UCCE is much expansive, but how much I don't know?Can somebody provide me information , forexample , for 10 agents of callcenter with using UCCE and UCCXVery thanks!

I am attempting to modify an XML document within an IPCC Express script. I have attached the original XML document and what I would like the xml document to look like after it is transformed. I am thinking I could use either an XSL Transform Docume...

Hello All, We are facing this same issue for the last 3 days, any help will be truly appreciated. Scenario : When customer calls in, Few agents are unable to do call transfer using the shortcut button on the CAD Interface. however when this fails the...

HI,In Cisco UCCE how can an agent be able to see his/her real time performance statistics on his desktop?Please suggest.Thanks,Manish

Hi I am looking for a training or methodology for CTI Toolkit Integration with CRM database. I will use third-party vendor CRM database. I have to develop a front page and that front-page will be integrated with CTI Toolkit. This front-page will have...

Hi there,We installed a CCX 7.01 and everything was working fine till we had to restart the server. Now it shows up this message when we access the Scripts Menu "Error reading scripts, Repository Data Store error," it says to check it in the Control ...

Hello,We just implemented Cisco's Unified Contact Center Express 7.0 and upgraded to Call Manager 7.0.2(a) from Call Mgr. 4.0.We have 8 workstations with cisco supervisor desktop and all seem to work fine. However, of the 8 there are 2 workstations w...

CUCCX 7.0(1)SR3 PRECAD 6.6(1) PRECSD 6.6.1.200 PRECUCM 7.1.2.20000-2We are experiencing an issue where agents will appear, and disappear in the CSD. The agents are logged in, and experience no change in state at the CAD.This is not confined to speci...

Hello,I want to know what is the right procedure to perform a right integration between the UCCX and the Active Directory?Waiting Yours Reply,,,,Thanks a lot......