Contact Center

Dear all,I have a admin workstation with 8 instance install. I create a user in a instance under userlist with the check box for webview permission.The user can access the webview page for this instance. But the problem is that this user can also acc...

I have a customer using "Netsuite" a web based CRM tool for the helpdesk.We want to do a global search whenever a call arrives, there is a global search field and I have figured out a URL that works where I can change the search term in the URL bar.I...

Hi,My script needs to call 2 external contacts (2 different triggers) and make them connect.So i'm using "Place Call" Step for the 2 calls, and when they're connected, I don't find a way to connect them together...Can someone help ?ThxFabian

Hello,we are in an evaluation project at a customer for 100-200 agents on UCCX against another Contact Center Software. We need all features from CAD so it is not possible to use CAD-BE. But the customer would not like to set up local admin rights fo...

Experts,Customer would like to know how to uninstall CUIS Archiver Server?Thanks in advance-Lou

Hi!Is exist any API for add/remove agents at UCCX ?For change skills assigned?Thanks

Hi,On what ICM Component, should I installed ICM Service Release. Is it necessory to install SR on all the ICM components ?In my scenario ICM Rogger, AW/HDS, PG for CUCM are present.Thanks,Manish

UCCX 7.0.1 SR4 - single serverIn the datastore control centre I get this error under the historical, repository and agent data stores"**Publisher is DOWN,error occurred while performing operation. Please check if the Microsoft SQL Server and SQL Serv...

We have a server that is down and the IPCC ports are not failing over to the subscriber.  I am not able to login into the appadmin to verify the server is listed as CTI provider.  Is there anyway to login with the publisher down?...IPCC 4.0 .Thanks,J...

hi,during the installation of ipccx (HA deployment) i found difficulty in adding the cluster and making the trigger. on start it gave me the error of jtapi resync.when i tried to resync it it gave me error (jtapiresyncerror1.jpeg).so i tried to resyn...

Hi All,I am seeing a red x next to CRS Administration suner the control center for my primary IPCC Experess server. I am running 5.0(2). Has anyone seen this before? CRS is still working but I can not get to the log in page for CRS.Thanks