Contact Center

Is it possible to develop an application to enable customer dialing from company's website to a hunt group configured on CallManager 7.x? What do we need for the development? Thanks. Micheal

I set up the preferences on one supervisor PC and wanted to know if there is a file I can copy to to the other PC to save the same setting so they can have the sane layout?

Hi,I obtained and installed a one month temporary license on a UCCX server whilst waiting for the permanent license.I now have the permanent license and want to remove the temporary license as a message about expiration is displayed when accessing Ap...

Does anyone know of a way to redirect the call to a CTI RP if the caller stays on the line after the agent hangs up? We want to redirect the caller to a customer survey if the caller stays on the line. If it can be done, is it a one size fits all? ...

Hi,i have UCCE and most agents have Agent desk settings progile, but the supervisor need to change the wrap-up time for set of agents, i created new Agent desk settings profile and assigned it to the agents, but the wrap-up time isn't changed and sti...

All, Should I be able to return usercaller_input variable aswell as the FromEXTVXML's array? It seems like I should be able to, but my application is not doing it :(.Thanks!Chad

Hello all,What do you guys use/recommend for editing IVR prompts? I'm open to open source as well to commercial applications. I mainly need it for cutting & pasting parts of existing prompts into new files.Regards,--bas

Hello All,I am relatively new to UCCX and have been trudging my way through the scripting. I have a rather large request that just came down the pipe in which our technical support department will have a typical welcome message but in scenarios in w...

Dear all,in IPCCH,If agent has multi-skill group. For example:Agent A has skill: 1 and 3Agent B has skill: 3 and 4.(different skill is different DNIS)I want to set that on day time: agent A only receive the call for skill 1 not receive the call for s...

Ton install UCCX version 5.0.2 do I need to install the latest version of win2k3 provided by cisco or could i use any win2k3 OS disk ?