I have a customer that the supervisors what to only run reports for the agents they control. Is there a way I can do this.Right now when they run them they are global.
1.Is it possible to find the oubound calls which is dialed directly from IP phone? If so where it is stored? 2. Is it possible to find the outbound calls which is dialed from agent desktop? If so where it is stored? So we actually need the TOTAL outb...
Hello Experts,I am trying to configure IPCC for the first time and I am having issues with the configuration.The current problem is that after installing the server with the proper license and creating the jtapi subsystem and triggers. If I call the ...
Hi Friends,I am new to IPCCX/IPIVR scripting and having difficulties for scripting.Can anybody suggest me what is the official way of getting help on scripting?Cisco PArtner helpline suggested me to subscribe to "Cisco Developer Support Central" as p...
Hi,is it possible to run the Historical Reporting Client over a vpn connection?I tried it, but I always get the message, that the client could not connect to the database. Error 5051.I can login on the uccx server over the vpn connection.Thanks for h...
I have a CCM CTI route point that I'm trying to get to ICD. Where and how do I define how to get the CTI route point over as well as the correct scritp to use? Thank you.
We have 2 IPCCX 5.0 servers in a cluster.I like to know if we will be able to make changes to the config (such as adding/deleting an agent) when the primary ipccx server goes down.Does the IPCCX Cluster work the same way as 4.x and 5.x CCM Cluster?M...
Hello all,First question is where to find in Cisco webthe patches for Windows 2003.1.2. Those are called SRs in the documentation, but I can not find.Second is if somebody tested SQL_CDReuse_Utility_5.0.2_Installer to patcha working CCX (with SQL Ser...
I have created a script where someone can leave a recorded message and then the caller is disconnected. The script then continues to out dial several pre-defined users. Once the user answers the phone the original recorded message is played. This ...
Hello,I'm getting quite a few 448's in the customers RouterErrorCode.It's mentioned in the Database Schema Handbook but I can't find any other references to it.Any ideas what it is?Many thanks.
I have built a simpel script who drops the caller in a queue.During waiting time the caller should hear the expectd wait time but the build-in calculation only gives me the value of -1.any advise would be nice
Hi!I've just added a new route pattern. I've made the necessary changes in the calling search spaces configurations. Through the CM Administrator page I've ordered a reset to the gateway afterwards. I still can't call to the new route pattern. What e...
