Can somebody help with the CRS Editor?I want the script to check the queue size, and if the queue size is more than certain number I want to play a specific announcement.What CRS Editor command should I use?
Hi everyone,I've to program the following solution and I'll like to know it will be feasible.We're setting up a CCX on a CUCM and we need to program the following "feature":We need an application that should be able to change the state (available, bu...
Folks could you please point me to the right document or the step that I need to use on my script.I need to be able to read data from a Excel spreadsheet. I know it is possible but i don't remember how to do it.thank you
Hello,I installed a new IPCCX 4.1 server and after everything was installed and working, I noticed an error when I try to open "Data Sources (ODBC)" from Start-Administrative tools-Data Sources (ODBC).Here is the complete error: The ODBC Ressource DL...
Hi,What is the difference between IPIVR5.0 and IPCCX5.0.Basically I am looking for the following in IPIVR5.0:-Basically I want to know: 1)whether I will have full fledged IVR(CRS functions)2)support for database updation3)HTTP trigger4)Place outgoing...
We are running CTIOS 7.2.3 and ICM 7.2.3.The system manager's guide and supervisor guide says barge-in and intercept should work. Is there any pre-requisites on the CCM 6.X for this to work? Does not barge-in initiate a basic conference between agent...
we are using icm 7.1 with Cisco CTI agent desktop toolkit, all the call center PC are joined to the domain, when the user loged in the domain with his account which is domain user and open cisco CTI, there is no buttons active in the cti, but if he l...
How does the campaign manager handle contacts with multiple phone numbers? If I have a customer contact entry with 3 numbers for example can I have the campaign call all three and leave voicemails on each mailbox if no answer? Also, if this contact i...
I went to the field notices for Contact Center Enterprise, but apparently Cisco doesn't have any MS updates beyond April 2008? Am I missing something or not in the right place? Anybody know where I can find updates more recent than April?
On Cisco Contact Center Express 5 (Standard) the agents can log in/out and either be ready (or not) through the IP phone.My question is this. If an agent is on a call, is there a way the agent can pick up another call from the queue to answer?Thank ...
Good afternoon. For quite some time now we had a problem with one agent place. When acceptof a call the agent hears talk of his colleague. There can be somebody faced such problem.???
