All,The UCCX 7 release notes has the following item listed under Important Notes:SNMP Service Crashes-Ensure that the size of triggers that are created and associated with a single application in the Unified CCX does not exceed 255 bytes. If more tri...
I have IPCC 7.1 with CVP 3.1 CCM 4.2.3, the call center department is asking me for a way to know who hangup the call is it the customer or the agent and if the agent which agent, and how many times, but when I looked at the abandoned ring definision...
We are getting the errors in the attached file on rogger 2 server. Can anyone let me know that are the ICM services restarting automatically?Any document by Cisco to troubleshoot this?
Can the Siebel agent be monitored via the standard CTIOS Supervisor Desktop application?If so are there any caveats to it? I would assume that features like CTIOS monitoring and recording, chat, etc. wouldn't work but that agent state should be ok si...
Hi,We want to make a report based on the customer visited IVR menu. After enter the IVR ,when customer enter any digit to visit any menu, we want to count this digit for making report.can anybody help me.Thanks Haque
When I go into skill group explorer to assign a skill group to the VRU PG I dont see that PG when I click retrieve. What could some of th causes be for this.
Hi,We have duplex ICM setup in our environment. Side A contains rogger and AWS+HDS server as well as sid B also contains the Rogger and AWS+HDS server. Can any one let us know how does the syncronization within these servers occur on database level?
Hello When captured in a string variable the calling number (calling number in Get Call contact Ingo palette of CRS Editor only accept string variable), and then I search in a field of SQL database that is defined as variable char therefore can not b...
Os install fails with the following error"unable to clearing disk 0, error code 4"Have any one seen this error before.Server is MCS 7825 which is DL320 G5 with embedded SATA Raid 1.Please help us ASAP.Thanks
Hi all,I am new to scripting and am trying to setup a script like below. I am having trouble with it, especially playing music on hold. Anybody have a script that might match this?Call hits queue. No agents available, play on hold music for 20 sec...
Hi,I need following info,1 Data I need to gather for configuration of Sub-skill group configuration from customer2 configuration documentation for same.3 important points which I should highlight while in doc.regards,Vikram
I'm currently setting up to deploy two IPCC servers in a clustered environment. Both servers are up and running on 5.0(2) with SR1. In the MIVR logs I'm constantly getting the “IVR-CFG_MGR-3-EXCEPTION†error. This is an example error:32925: Sep 0...
