Contact Center

I am currently setting up a System-IPCC in it's 3 different types (demo, medium and large).Are there any Cisco or other tools available which would allow me to simulate agent logins so I could test how many calls per second my system can actually sup...

Hi, What i am trying to acheive is a little out of the ordinary. I want to have a single Admin script for multiple campaigns in our deployed solution. We currently have 200 campaigns configured with 100 concurrent campaigns running throughout the day...

So, here is the deal. I basically have a call coming in CVP comprehensive flow with sip proxies. Call comes into an ICM menu (CVP Micro App) that one of the menu options goes to a label. This label ultimately sends the call back through CVP to SIP...

Hi,Is there a way for a contact waiting in the queue to be send to Voice mail after waiting XX seconds in the queue. I know it is possible if the customer presses a key and you catch it, but automatically?thanks,JH

Hi everybody,i configure a IPCCX 5.0 with CUCM 6 and i have some problems:The calls are not transferred to agents available in the script attached, which is very simple. That may be happening?

Hi,IPCC Entrp 6.0IPIVR, CCMi am having a hard time figuring out the Difference between the two tables. Here is the problem:ive been tasked to provide a List of Calls made to our CTI-RP, with how log every conversations lasted. The Route_Call Table sh...

HelloWe have IPCC 7.2(4) with outbound option and CAD.Skillgroups are set to "preview direct blended". Everything works ok, except:we want to use the BAAccountNumber content to make routing decisons in the script, but the variable is not filled. It i...

Is there a way with IPCC Express to create a queue that will ring multiple agent phones simultaneously, similar to CM's broadcast hunt capability?

Hello Seniors. I want to know how call flow is going on in IPCC EXP.2, I want to know how skill,resource,csq,application,triggers,script,resource group, skill group is associated. where it starts, where it ends.I hope you understand my question. I wa...

Hi,When I dial the Pilot number the voice prompts from the gateway are being played in an unusual manner and the prompts are broken up and the sounds as if it's stuck. i checked the Codec,memory cache in gateway, and also the actual prompts everythin...

I installed sr2 patch about 2 weeks ago and now I'm experiencing processor spikes and degraded performance(Poor audio prompts, agents stuck in reserve state...etc) to a point that I have to reboot the server. Has anyone else had problems with sr2? ...

Hi EverybodyI am implementing UCCE Solution which include three sites, one GW, CCM, IVR , PG for each site. When I make incoming call from PSTN, Welcome message is played. I Press 1,... and press 9 to connect to Agent. The ICM script directs the cal...