Hello,could you please provide me with product number of the windows server 2000 that is required for installing IPCCX version 4.5(2)? and is it orderd from cisco or microsoft ??Regards
Hi,We have the UCCX 5.0 in the central office.Also,we have CCM 5.1 in the central office.The branch office has an avaya phone system integrated with the CCM using H.323?Branch office users are complaining that the volume (decibel) level of the UCCX p...
Hi there, two MOH questions.First, I believe with UCCX it's possible to announce the expected wait time? How does that work with MOH? Does it just periodically announce the wait time on top of MOH?Also, anybody have any examples of external MOH sou...
Hi All We have a requirement from a customer on which we are working on now.The want the prefix number of the ani to be checked before routing the call.The db which MS sql is in place n we have integrated that to the ipcc 7.2.I do a db lookup an...
Is there a set of discovery templates and guidelines for IPCC enterprise? Looking for reference templates used in call flow, work flow discovery. I remember seeing some documents but not able to locate on the cisco site.
Hi everyone,I am meeting a problem when using the dequeue step. On the real time stats (CSD), I see calls remaining in queue even after dequeuing them.I am actually using CSQ (no agents for that queue) for reporting and what I do is the following:1-s...
we are using Cisco Application Administration - 5.0(1)SR02ES01_Build013 Package: Unified CCX PremiumI took weekly backup of this Using backup and restore utility its backup size incresed 3 GB evry week currently its size is 21 GB . my concern is abt ...
We are using Cisco Application Administration - 4.0(5)SR02_Build044. We are using it with IPCCE v7.2I attempted to create subdirectories for organizing IVR Prompts. The web interface allows the creation of the sub-directories. I added a directory ins...
I read another post that UCCX is a special release for older versions of Call Manager, but can't find a Cisco doc that explains it.We'll be running UCCM6, so I want to confirm that we want UCCX5 (not 6)?Also has Cisco made any comments about the futu...
Hi,I am a new to IPCCX 6.0 scripting tool.Can somebody help me to understand how the skill assignment in the IVR is done(using which CRS script editor function?)I have one CSQ, where each agent will have all the skills, but with different skill weigh...
Hi, we need to know that in IPCC 6.0, what is the maximum number of agents that can supported by MCS 7835 server as a PG when all PIMs and CTIOS 6.0 is installed on the same PG server. I have been seraching on this from last week. Any link available?...
I am running UCCX 4.5(2). I can login to CAD using my account but cannot login to CSD using the same account even though I have the Supervisor group checked for the account. It pops up and says my password is incorrect. What gives?
