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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi When one is upgrading from a Win2000 Server to Win2003 Server to support ICM version 7.2(1) what changes does one have to do or see in the Operating system.To be clearer i have a box with Win2000 server and ICM version 7.0. Now i want to upgrade t...

nabhishek by Beginner
  • 1 replies
  • 0 Helpful votes

When I try to make "Ready" in my IP phone, I find the following error message."You cannot change to Ready state while your phone is out of service. Other agent states are available."But, I check my IP phone is normal. I can ring it from outside.

mike.lo by Beginner
  • 1 replies
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Does anyone know if there is a way in IPCC enterprise to determine if agents are using the desktop application or their desk phone to transfer calls?We are looking for a way to spot check if agents are following procedures.Thanks

m.pratt by Beginner
  • 2 replies
  • 0 Helpful votes

We have implemented a script to conduct automated call recordings for all agents, and have found that some of the recordings for various agents are corrupted and are only 2Kb in size. We use rspan for call recording to eht UCCX server (not endpoint r...

swharvey by Participant
  • 1 replies
  • 0 Helpful votes

Is it possible to display the real time script monitoring stats on a plasma screen as a wallboard for the call centre. If so, how is that possible?

ali.parvez by Beginner
  • 38 replies
  • 0 Helpful votes

I am trying to create an address book in ipcc express that will contain a master directory for our operators. I see that the information is contained in a CSV file but it has some special characters in it. Has anyone had any luck importing informatio...

I am using IPCC Premium Version 4.0,one of the customer requirement is to mark a call when answered as say for Eg. "Inquiry" , "Sale" etc.The list of all this tags needs to popped up when the call finishes and agent can select the relevant type of ca...