Hi, i want to learn IPCC Enterprise & IPCC Express.So can anyone give me good link for Good CISCO Documents.So that i can Learn.I am very new in IPCC.So basically i need to start from Low end.....Thanks,P.K
Does anyone have an example of calling a oracle stored procedure from a DB Read step? I am currently using exec stored_proc $input_var , $output_var from the DB Read but only get a SQL error in return. It would really help if the example could show...
Brand new IPCC 7.0 install. Services are up and talking to each other. Agent can log into the CTIOS agent desktop just fine. If you call the agent's extension directly, you see the call on the CTIOS agent desktop when the phone starts ringing. So...
I'm trying to export IPCC Express 4.0(4) historical reporting data into Crystal Reports. IPCC installed with MSDE. CM 4.2 has SQL 2000. Can't seem to get past OLE DB (ADO) connection screen.Server: tried ipcc and CM IP \CRSSQLUserID: tried sa and ...
Scenario.. A call finally progresses itself through a queue and is presented to an agent... if the agent misses the call and is subsequently logged out of the queue then the caller is placed to the "back" of the queue!What would cause this?
Does anybody know where the phone directories for CAD are stored???I have a user who would like to have an excel file imported into their personal directory. I have looked on the local pc and on the server and cannot find a file for the directory an...
Hello all,I have an unsual issue with one of the 15 agents of the contact center : his agent desktop is disconnecting randomly. There is no network failure behind, so I don't know where the problem come from.Do you have an idea?Thanking you in advanc...
The topology is IPCC Enterprise 7.0 using CVP. A call lands on a gateway is serviced by CVP and then lands on an agent that is a CTIOS agent. The agent wishes to conference the CVP into the conversation for a Main IVR Menu. All CVP Scripting is done ...
I need a configuration steps to integrate IPCCX5.0 with CCM6.0.Assume that we have 2 toll free number with 2 skills & need to assign1st toll free - 1st skill 2nd toll free - 1st & 2nd skill.Need overall concept to operate mini call centre.Thanks in a...
Can anyone point me the steps needed to configure endpoiont monitoring ( not span monitoring) with IPCCX 4.5 ?Any referance to document also apreciated. Thanks..
Hi ! I found the recorded files in the server.. the files are .RAW Is there any way to hear those files in windows without using supervisor ??? I'd like to hear them in WindowsMediaPlayer..How can a convert them to .WAV or .MP3?Thanks.Andrei.
Hi,Have just installed IPCC 4.0(3) and Im missing the CRA SDK kit on the CRA administration under tools->plugins. We have the Premium license.Why is the SDK missing?
Hi,I cannot install the Agents no matter what. I had IE7 a removed it and still failsInstall Manager is unable to download the filehttp://10.11.146.12:6393/TUP/CAD/InstallMgr/InstallManager.cfgAny help would be appreiacted.I can download the files.Bu...
