Contact Center

Hi,We have CVP 4.02 standalone deployment. The application call flow is such, whenever a customer calls in, the ingress+vxml gateway sends a http request to the vxml server, we have a specified an element which captures the GUID & Call id and is used...

In the past I've used the HolidayDoc script in the script repository on several IPCC 3.5 systems without a hitch. As a refresher this script uses java steps to obtain today's date. Furthermore it compares a list of dates in an xml file to todays da...

Hi,I'm running IPCC Version 4 on CCM 4 and I have a small script set-up for a mini call centre.However I would like to automate the emergency process a bit easier, at the moment if there is an emergency e.g fire, someone needs to login to the CRS ser...

Hi All;By doing the IPCCE upgrade from 5.0 to 7.2, then the Database will be changed (table names, coloumns)? As we have a third party application related to the CRM that do a read from this IPCCE DB and we need to check that the upgrade will not eff...

HiCould somebody guide me the steps and software required to build Sprawler ICM 7.2 on a single PC for test purposes. I have ccm 4.23 running in lab.thanks in advancecheers

I need some ideas...When a call is queued, I want the possibility that the customer can push 1 and hear some info, and in the end, push 9 if he/she wants to reenter the queue(at the same position) . any ideas ?

Hi, i want to learn IPCC Enterprise & IPCC Express.So can anyone give me good link for Good CISCO Documents.So that i can Learn.I am very new in IPCC.So basically i need to start from Low end.....Thanks,P.K

Does anyone have an example of calling a oracle stored procedure from a DB Read step? I am currently using exec stored_proc $input_var , $output_var from the DB Read but only get a SQL error in return. It would really help if the example could show...

I'm trying to export IPCC Express 4.0(4) historical reporting data into Crystal Reports. IPCC installed with MSDE. CM 4.2 has SQL 2000. Can't seem to get past OLE DB (ADO) connection screen.Server: tried ipcc and CM IP \CRSSQLUserID: tried sa and ...

Scenario.. A call finally progresses itself through a queue and is presented to an agent... if the agent misses the call and is subsequently logged out of the queue then the caller is placed to the "back" of the queue!What would cause this?

Hello all,I have an unsual issue with one of the 15 agents of the contact center : his agent desktop is disconnecting randomly. There is no network failure behind, so I don't know where the problem come from.Do you have an idea?Thanking you in advanc...