Contact Center

Is there a simple code to dial on a Cisco phone that will forward calls, placed to an IPCC group, to different IPCC group during times when coverage is needed?We have times where there is just one agent, and she has to go to lunch! So far, someone i...

IPCC Express 3.5(3).CAD versions 4.5.7.4CM 4.1(2)--------------------------**1 Supervisor logs into CSD and also as agent via CAD. (PC1)**2 Agent logs into CAD (PC2)**3 Agent receives call or places outbound call.**4 Supervisor hits the barge button ...

Since I support clients with both IPCC 3.x and 4.X servers, any tips installing the agent software and the CRA editor on my notebook ? Is there anyway to keep both versions on the notebook? I’m guessing the CAD from 4.0 won’t work with 3.x server d...

I am seeing a bunch of "Abandonded while on hold" for a particular call center agent in report agtskg26. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does ...

HiI had very wierd(for me) issue with CDAAfter a power outage, CCMs and IPCCX were back online, but i couldn't open CDA with error cannot connect to directory services,but dc server was working, ldap info was good on IPCCX and on serviceability. Addi...

We are developing a third party application around Cisco Email Manager. But we are struggling in the initial phase as we cannot connect to the CEM.Can somebody tell me which port should we use inorder to make a Socket Connection to CEM?... Which por...

Hi is there anyway to remove license files from IPCC 3.5. I know there is a new utility in ver 4.0. Thanks

Hi, i uninstalled CADWhen i tried to install it againit said An Error occurred reading the registry key: App Version. Setup will now exit.SOS Vlad

I have a prompt setup to play a wav file that is longer than 2 minutes. When it reaches 2 minutes it dumps the call. When I use a wav file under 2 minutes everything is fine. Is this a limitation someone else has run into? I have not found inform...

How do I convert string to long and vice versa? I see the example for string to int...

I have an IPCC Express script which allows the user to record a "message of the day". I am adding a facility to remove this. I attempted to write a null document to the motd.wav file, and although this works, it generates an system error message (the...

Installed CRS 3.1 on CCM 3.3.3. Problem is that Cisco CRA Engine gives error-'Could not start on Local Computer...this could be an internal Windows error...'All help is appreciated. Thanks.....

I have figured out how to read data from XML files in CRA scripts, but I am struggling to write data back to the same file. For example:<XML> <Pass>1234</Pass></XML>Would it be possible to change the value of 1234 to something else from the script?

I have a need to have certain customers be able to remote monitor agents; currently the customer is either on site or connects via VPN to use the Silent monitoring feature; I am wondering if there is any functionality or 3rd party application that wo...

Hello, I am trying to get the querystring parameters sent to a vxml document. I should be able to use something to the effect of "request.querystring("myParam")" inside of a <script/> block but it does not seem to work. Here is the detail of what I a...